I had this same problem when i first got my Moto Q9c. Here's the meat of the matter: EMS messages (messages over 160 characters/messages with smiley faces) are NOT supported, for some ungodly reason, on smartphones running Windows Mobile 5/6/6.1 or
Windows CE 2003...or earlier. Why they would not implement this useful feature on a smartphone, i have not the first clue. Supposedly, suit types, ...