Service with a Smile By John J. Miller November 1, 2008 S.
Truett Cathy is a walking paradox. He started his career at the Dwarf Grill, but went on to become a restaurant industry giant. He is the founder and chairman of Chick-fil-A, Inc., whose ads use cows to sell chicken. And he thrives in the competitive world of fast food, where profits are squeezed from drive-thru windows long after...