I think I've installed the Microsoft
FixIt 5020; however, when I try to run it, it seems to be installing again and not actually running to solve my problem. I don't know how to resolve this thing and I'm a home-user, novice if you will. I've made sure to go into my Aministrator User account(?) to install FixIt, and not into my User account. Should I have disabled my firewall (Windows LiveOne...