Thread: sky trying to taking payment after bill already paid

They never call back. As post #2 states, if you're not short of cash you'll be in credit so won't need to pay next month. I am not sure what Sky CS could of done when you called to pay except advise you that they couldn't stop the DD going through. It would of needed to be cancelled altogether. When your bill is finalised 14 days before it's due, sky apply for the DD for that amount and it cannot be changed. In the...

Quote: Originally Posted by 'Oaks Addict Becuase she obviously wasn't told to cancel her dd which she should have been so she writes to our cust rels and she should get her bank charges credited back to her I'm with you now, makes sense.

Quote: Originally Posted by Red Arrow To be fair to yourself, the Sky CS agent should have pointed this out when you asked to make the payment (I'm assuming you did this over the phone here). That's a point I overlooked. Yes, it'd be remiss of Sky if they didn't mention that.

The due date is the 4th of every month. I get my wages on the 28th of every month. But sky always try taking the money out before the 28th, this isn't right is it?

well anyway, i rang sky yesterday again, and the women i spoke to said that the direct debit should not have been took out because i had already paid it, so said she would give me a call but i waited all day today and still not had a call, so i will call them tommorrow if they dont call me

Quote: Originally Posted by Red Arrow Why write to Sky? It's already been explained why this has happened. Becuase she obviously wasn't told to cancel her dd which she should have been so she writes to our cust rels and she should get her bank charges credited back to her

As far as I am aware you can specify a date that you want the money to be taken out of your bank account. At least that is what I have done.

If you are not running low on money and it has not caused a problem, leave it and it will appear on your account as a credit, meaning you should not have to pay anything next month. You can change the day of the month that Sky take the money, if paid by Direct Debit, on the Sky website.

I used to get a lot of this with BT and always used to call the bank the morning the DD had left the account and get them to recall it, the money was then put back into my account instantly. I dont know if it makes a difference but that was with LloydsTSB, saves any charges from the banks. Last time I done it was about a year ago.