Thread: new 5.5.5.0 errors

Scherring wrote: We have identified and fixed this problem already. Please contact our support team to contain an unofficial hotfix release to solve this problem. [#HPG-856971]: [OBSG-CF-P-U-U] OBS has been shutdown abnormally wrote: Hi Jeff, For the issue "[BackupSetBFS.append] Unable to append data because lastUsedFile.braf is null..." we should provide another hot-fix release in around a week. Help!

Can you try running a chkdsk on the affected drive (e.g. C:\) on the client machine to see if there is any error to be found? Please also check on the Event Viewer on the client machine to see if there are more information to be found. Thanks.

if i ever get this fixed, i will post the resolution here. i have tickets submitted but so far nothing useful has come of it. what is interesting is that if i remove the idx files , rebuild the user folder, and implement CDP, CDP works just fine.

We have identified and fixed this problem already. Please contact our support team to contain an unofficial hotfix release to solve this problem.

Interesting but fair enough. Would be interested to see the outcome of this. We are holding off on the upgrade, and look forward to when it is stable!

since upgrading to 5.5.5.0/5.5.5.2 we are now getting hundreds of these errors. Ahsay told us to rebuild the account and the problem would go away. but this is not fixing the problem. 244 Error 2009/11/03 01:14 [BackupSetBFS.append] Unable to append data because lastUsedFile.braf is null when bNextBlockAfterRestartOBS=false 245 Error 2009/11/03 01:14 [BackupSetBFS.append] Unable to append data because lastUsedFile.braf is null when...

We are suffering from the same error message on several accounts. Also a brand new account gave us this error also the first time it ran...

tstandage wrote: since upgrading to 5.5.5.0/5.5.5.2 we are now getting hundreds of these errors. Ahsay told us to rebuild the account and the problem would go away. but this is not fixing the problem. [BackupSetBFS.getDataBlock] OBS has been shutdown abnormally. Some data is missing for sClientPath=H:\Program Files\SBI\ Database_BU\Nightly, sServerPath=C:\Mounts\45\Accounts\barton1\ files\1234820353937\Current\0x0e\0x86\0x00\0x44\3766728171,...

tstandage wrote: since upgrading to 5.5.5.0/5.5.5.2 we are now getting hundreds of these errors. Ahsay told us to rebuild the account and the problem would go away. but this is not fixing the problem. 244 Error 2009/11/03 01:14 [BackupSetBFS.append] Unable to append data because lastUsedFile.braf is null when bNextBlockAfterRestartOBS=false 245 Error 2009/11/03 01:14 [BackupSetBFS.append] Unable to append data because lastUsedFile.braf is...

I am glad we did not decide to adopt 5.5.5.x just yet. Again there seems to be all sorts of different errors that show up in a client's backup report that they should NEVER see. The client should NEVER see anything relating to issues on the server side. ONLY things that are wrong with their backup set configuration/actual backup should be reported. The client should NOT be told the OBS shutdown abnormally... Nor that there was problems...