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Thread: WARNING: Update 969947 may prohibit establishment of an RDP session on Windows XP in microsoft.public.windowsupdate

Started 1 month, 3 weeks ago by David Dickinson
I tested KB969947 on a Windows XP Professional SP3 machine that is reserved for testing. After installing that update, I could not log on to it in a Remote Desktop session. In fact, the machine had frozen and could not even be accessed with its keyboard or mouse, and the hard drive light flashed in a repeating pattern over several ...
Site: Discussions in microsoft.public.windowsupdate  Discussions in microsoft.public.windowsupdate - site profile
Forum: microsoft.public.windowsupdate  microsoft.public.windowsupdate - forum profile
Total authors: 9 authors
Total thread posts: 23 posts
Thread activity: no new posts during last week
Domain info for: microsoft.com

Other posts in this thread:

PA Bear [MS MVP] replied 1 month, 3 weeks ago
See the "How to obtain help" section of http://support.microsoft.com/kb/969947 For home users, no-charge support is available by calling 1-866-PCSAFETY and/or 1-866-234-6020 in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with ...

David Dickinson replied 1 month, 3 weeks ago
Thanks, but as I said, I've already contacted Microsoft about it. I've got a support request number and everything. But since the Enterprise group only works during daylight, I have to wait until then to contact them... ....which strikes me as strange. Home users can get help 24/7. But if you've got a problem that could affect ...

tommydokc replied 1 month, 2 weeks ago
we're having the exact same problems here on several machines. I've had to boot to safe mode to get it uninstalled then everything is back to normal. I would advise to disable the download of that update at this point. "David Dickinson" wrote: > I tested KB969947 on a Windows XP Professional SP3 machine that is ...

Susan Bradley replied 1 month, 2 weeks ago
Not repro-ing that here. XP sp3 tommydokc wrote: > we're having the exact same problems here on several machines. I've had to > boot to safe mode to get it uninstalled then everything is back to normal. I > would advise to disable the download of that update at this point. > > > > "David ...

Susan Bradley replied 1 month, 2 weeks ago
Second machine tested. Can't repro on second box. Susan Bradley wrote: > > Not repro-ing that here. > > XP sp3 > > tommydokc wrote: >> we're having the exact same problems here on several machines. I've >> had to boot to safe mode to get it uninstalled then everything is back >> to normal. I would ...

David Dickinson replied 1 month, 2 weeks ago
I have two XP Pro SP3 test machines. One has the problem, the other doesn't. I haven't been able to isolate the cause yet. The machines have significant differences in their configurations, so it will take some time. "Susan Bradley" <sbradcpa@pacbell.net> wrote in message news:uKby%23cwYKHA.4012@TK2MSFTNGP04.phx.gbl.... ..

Susan Bradley replied 1 month, 2 weeks ago
Recently I had an issue post .net patch that I could not RDP. It was due to the monitor card software interaction with 951847. Look in your event log on the workstations and see if you are getting that error. After the install of KB951847 (.net family) I found I could not rdp into a XP workstation. Updating the driver ...

David Dickinson replied 1 month, 2 weeks ago
I had considered display driver problems, but that's not it. With 969947 installed, the machine freezes during RDP logon. Without 969947, the machine works fine. There are absolutely not messages in the event log relating to this issue. The security log doesn't even show the normal logon attempt messages. As soon as I enter the ...

Susan Bradley replied 1 month, 2 weeks ago
You said you had a case open right? If not ping me and I'll get you one. Can you let me know what they say? David Dickinson wrote: > I had considered display driver problems, but that's not it. With > 969947 installed, the machine freezes during RDP logon. Without 969947, > the machine works fine. There are absolutely not...

Nort replied 1 month, 2 weeks ago
I have seen a problem where after installing 969947, the PC will lockup shortly after you login. I was able to uninstall the update in safe mode. This has only occurred on PC's with an ATI Radeon HD 2400 series cards. Upgrading to the latest version of the driver (9.1, released 10/22/2009) and then reapplying the 969947 update ...

 

Top contributing authors

Name
Posts
David Dickinson
9
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-12 01:21:00)
&nbsp; &quot;Stefan Ikas&quot; &lt;sik@audacon.com&gt; wrote in message news:u%23sL$P3YKHA.5620@TK2MSFTNGP06.phx.gbl... &gt; We have a similar problem. If I login (without RDP), the machine freezes. &gt; In safe mode it is possible to uninstall the update. Than the problem is &gt; solved. In this department we have about 20 PC's. Only 4 of them got this &gt; phenomenon. At one of this PC I was unable...
Susan Bradley
5
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-11 16:27:00)
&nbsp; If this is occuring on a SBS box that may be something else? SBS 2003 and DNS patch issues revisited - THE OFFICIAL BLOG OF THE SBS &quot;DIVA&quot;: http://msmvps.com/blogs/bradley/archive/2009/03/11/sbs-2003-and-dns-patch-issues-revisited.aspx cox wrote: &gt; David, &gt; &gt; Same issue here on a SBS test server. Have not confirmed 100% it is &gt; related only to the 969947 patch. However, I saw the...
PA Bear [MS MVP]
2
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-12 00:12:00)
&nbsp; @David: Are you aware of the annual Global Technical Support package benefit and did you avail yourself of same to get assistance with this? cf. https://mvp.support.microsoft.com/gp/MVPTechSup -- ~Robear David Dickinson wrote: &gt; I spent two hours on the phone, including hold times, with Microsoft while &gt; they transferred me to different departments. PC Safety says its a &gt; business &gt; problem since it...
Stefan Ikas
2
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-12 01:36:00)
&nbsp; Yes you are right! If I uninstall this update the machine is OK. To be sure that patch make this problem, I installed this patch again and the problem was back: PC is frozen. David Dickinson schrieb: &gt; &quot;Stefan Ikas&quot; &lt;sik@audacon.com&gt; wrote in message &gt; news:u%23sL$P3YKHA.5620@TK2MSFTNGP06.phx.gbl... &gt;&gt; We have a similar problem. If I login (without RDP), the machine...
tommydokc
1
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-11 09:22:00)
&nbsp; we're having the exact same problems here on several machines. I've had to boot to safe mode to get it uninstalled then everything is back to normal. I would advise to disable the download of that update at this point. &quot;David Dickinson&quot; wrote: &gt; I tested KB969947 on a Windows XP Professional SP3 machine that is reserved &gt; for testing. After installing that update, I could not log on to it...
Nort
1
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-11 14:22:00)
&nbsp; I have seen a problem where after installing 969947, the PC will lockup shortly after you login. I was able to uninstall the update in safe mode. This has only occurred on PC's with an ATI Radeon HD 2400 series cards. Upgrading to the latest version of the driver (9.1, released 10/22/2009) and then reapplying the 969947 update seems to fix the issue. Just my .02 On Nov 11, 3:09?pm, Susan Bradley...
PhilBatesNY
1
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-12 07:58:00)
&nbsp; (New to posting-apologies if I break etiquette) I concure with &quot;Nort&quot;s issue/solution... We have Dell Optiplex 745/755's - XPProSP3 w/ATI Radeon HD2400 video cards. FYI - Dell website drivers not helpfull with this (out of date as of 12Nov09) - AMD had the latest on their website ( http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp ). Uninstalled Security Update KB969947 (VIA SafeMode) rebooted -...
cox
1
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-11 15:17:00)
&nbsp; David, Same issue here on a SBS test server. Have not confirmed 100% it is related only to the 969947 patch. However, I saw the following error in the event log: Event Type: Error Event Source: TermService Event Category: None Event ID: 1014 Date: 11/11/2009 Time: 3:32:10 PM User: N/A Computer: FSERVER Description: Cannot load illegal module: C:\WINDOWS\system32dpwsx.DLL. For more information, see Help and Support Center at...
lifeisgood
1
user's latest post:
WARNING: Update 969947 may...
Published (2009-11-11 18:44:00)
&nbsp; Can you check this link (Looks like a similar issue): http://forums.techarena.in/windows-xp-support/1139973.htm The last post in the above link says: Dell technical support sent me this link (among others) this morning: http://www.nvidia.co.uk/object/winxp_182.08_uk.html I downloaded and installed that, and it has fixed the problem. &quot;Susan Bradley&quot; wrote: &gt; If this is occuring on a SBS box that may be...

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