Thread: Virgin questions - should i get virgin media cable??

Just a thought - does the 30 day money back guarantee apply to the 20meg package? If so i could always keep my adsl, order virgin...then if virgin is great i could cancel my adsl, but if not i could invoke the money back guarantee within 30 days...right? or is that not the case?

Quote: Originally Posted by snow patrol Btw Senture, i live near the harrow fire station, i'm about 1/2 mile outside of the main little pinner village area. Oh yeah - with regards to ordering virgin. Would i simply go onto their website and order it? Would things automatically go ahead from there? How long does it usually take to come through? Would i keep my bt line? I think I have a rough idea where ya are, I lived about 15 mins walk...

Quote: Originally Posted by snow patrol out of interest...is it possible to have both adsl AND cable at the same time? Ie i could switch to a dead cheap fiver a month adsl service as a backup for if things don't work with virgin. you could do that, but if you want to take full advantage of both connections at the same time, you would need a special load balancing device.

I been on them a month after coming from adsl max and i can't fault them, always hitting 2.3mbs(2300kbs) in the off peaks time and tbh i rarely dl much in peak times speed seems to drop to around 1.5mbs(1500kbs), i have tried the shapping side and it kicked in as it should but i was still getting 598kbs which is better than most get on adsl max and 200kbs faster than i used to get when i was on max myself, i pay ?22.50 for 20meg more...

Quote: Originally Posted by rscosworth Would definatly reccomend Virgin - never had any problems. +1 I get the speed I pay for (in this case 2mb) and not anything up to ... From what I hear from people that I know on the 20mb they get pretty close to that apart from when the shaping kicks in.

traffic shaping aside VM cable is still miles ahead of ADSL in terms of reliability in most cases. ok so i used to get 20mbit 24/7 a few months ago whereas now the network is more saturated i only get it at night between the early hours and ~4pm, after that user contention seems to kick in no matter if shaping is in effect or not and i seem to hover between 12-16mbit ....hardly poor speed in reality. compared to LLU DSL i've had at a...

My parents are on Be 20meg, they get a 6meg connection. I am on VM cable 4meg, and get a 4 meg connection. I'd say get ADSL if you're close to the local exchange, however since moving to a cable area i would never want to go back to ADSL. Just remember, just because VM customer services often sucks, it doesn't mean it's not a very very good internet connection.

The distance doesn't make a difference. They run fiber optical cable to the green boxes in the road, and then coaxial to the house. Hopefully someone in Harrow area can tell you if it is a good area or not. Personally I have had very very few problems with them where I am. Info on their fair use policy can be found here - http://abcde.co.uk/virginmedia/stm.html

Quote: Originally Posted by dun In my opinion no, you really shouldn't. Can you get Be? If so that would be a much better choice. In my opinion you really should. Top notch service. As has been said the only real negative variable is the UBR you're on. If it's over subscribed then you'll suffer.

In my experience no way! I tell you why soon as the switch over to Virgin Media they charged me ?74 for a 20 meg line each month i would ring them tell them sort it out and they did while on the phone but next month same again after 3 months of ringing they said they would charge me ?18.50 a month for the next 6 months but no i would pay them the ?18.50 and get my bill saying i should of payed ?37 then last month i recieved a letter saying i...