Thread: Time Warner Cable Tuning Adapter (ALL LOCATIONS) / Bugs & Issues

Quote: Originally Posted by DrSnoCaps I have an RDC of 32 and FDC of 14 and those values are outside the range you cited. Is there anything as an end user I can do that might improve them (and thus my TA performance, which kind of sucks :-( ) What is the 'Tuner' value? 14 for FDC is huge... I would imagine that the tuner value should be in the same range and is too high.

Quote: Originally Posted by Grumock .......BTW if all that "Balancing HIT" does not work right away, just ask to be transferred to the Cable Card Support desk. I think you have inside knowledge. I notice you call it a "Balancing HIT". I have two questions, if you know: 1. Why is it called a Balancing hit? (What is being balanced?). 2. Are there other kinds of "hits" they make to TA's?...

Quote: Originally Posted by BrentlyL I'm an independent custom installer. I spoke to TiVo Dealer Services. I pointed out that I'm not inclined to sell TiVo anymore because of the problems Time Warner is causing. They don't like hearing that. My goal for my clients is a system that works perfectly all the time. When people have Time Warner's hardware they end up calling me all the time because of the lousy box. I recommend...

Quote: Originally Posted by DrMark I live in Austin, and I've wanted to upgrade to an HD Tivo (I hate the TW box). I'm going to wait until I get word that this problem is solved. The second I get an alternative that works with Tivo (U-verse, FIOS, or Satellite), I'm switching. --Mark I absolutely would not get an HD TiVo here in Austin until this issue is resolved. ..Al

Quote: Originally Posted by SCSIRAID What is the 'Tuner' value? 14 for FDC is huge... I would imagine that the tuner value should be in the same range and is too high. I agree with you 100%

Not sure if this is TA related but here goes... After the initial pain of installing the TA I am receiving all of the channels that I expected to receive. However, I have lost about 12 SD channels. When I tune any of these channels I get "Searching for signal...." message. After checking the DVR Diagnostics page I have discovered that all of these channels are at frequency 687000khz. I have passed that info on to the TWC tech...

Quote: Originally Posted by Jcarrme One thing that I did notice is that the USB connection is loose on the TA end, and it does not fit snugly into the port in the back of the TA. I have changed it and waiting to see if that works. BTW , got a new TA and still getting a reboot...I'm beginning to wonder if the TiVo or cablecard is the problem FYI The .801 was released as a go by Cisco and is being released on a Division by Division basis...

As of today, 3/14, I have swapped out the TA (3 times), swapped out the TiVo, removed the cablecard, to eliminate that possibility, and I am still rebooting. The TA has the 0801 upgrade. TIme Warner here in Maine refuses to believe that they are the problem. They tell me I have that the signal coming into my home is the same as everyone elses and there is no signal problem, so my guess is they have a batch of bad tuning adapters. I have...

Quote: Originally Posted by JC Fedorczyk Anyone having a problem with their switched channels today? Sci-fi HD, fx HD, discovery HD are all showing black. A call to tech support and they sent some signals but when that didn't work they are dispatching a truck. Massive waste of time on their end as there's nothing here that is wrong. Have you tried to reboot your TiVo? There have been times when my SDV channels were black and they...

Just posting to let the TWC Austin people know that I'm still on the case. I've been exchanging email with a local tech supervisor and thanks to SCSIRAID he is now in touch with the group working on the tuning adapter issues. I'm still trying to create a streamlined process for reporting the TA issues but I'm not expecting to hear back until after Thanksgiving at this point.