Good afternoon,
I am after a bit of advice as to what the issue could be and what I could be entitled to.
I have a Thomson 3007 Sky HD box which over the last few weeks has begun to miss set recordings and crash when trying to change channels and exit new EPG. I am also seeing severe pixel issues. I have seen...
Good afternoon,
I am after a bit of advice as to what the issue could be and what I could be entitled to.
I have a Thomson 3007 Sky HD box which over the last few weeks has begun to miss set recordings and crash when trying to change channels and exit new EPG. I am also seeing severe pixel issues. I have seen on a few forums that a PSU issue is common on Thomson ...
Sky knows that probably the majority of Thomson HD boxes have a well known design fault (and a simple one that's easy to fix) so if you spend that much and moan enough, you may just get a new box - which will be faster.
Otherwise, just pay to get the current box fixed. It may not be the fastest HD box, but once fixed it is likely to last many years more....
Quote:
Originally Posted by Ben1980
The first box was bought at full price from Currys around three years ago does this mean that I could bypass the £65 call out fee and just purchase a new box at the £29 I see advertised.
You didn't buy it at Currys, and you didn't pay full...
Thanks JonMorris/Nigel
Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though.
Think I will give Sky a go direct and see what their response is. If it is not worth it I will go down the private repair route given a new discounted box does not appear to be available....
Quote:
Originally Posted by Ben1980
Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though.
Like I said, Currys don't sell (or stock) Sky - they simply passed your money (minus their commission) direct to Sky who provided ...
Get it fixed.
http://www.satcure.co.uk/accs/page12.htm#psukit
If you don't fancy the soldering then there is a list of people who will do the job. Satcure gave great service. Don't go for the more expensive delivery option. My kit arrived the next day with standard delivery.
Works a treat and is upgraded. There is also info on how to upgrade...
Recently I have done just that.
Removing the old PSU & replacing it with a new took about 30 minutes.
I am fortunate enough to live near a Satcure 'agent'. He let me have the replacement PSU to fit myself as I didn't want to lose any planned recordings. I then sent my faulty PSU back to him the next day.
My Thomson had different problems to ...
Sky knows that probably the majority of Thomson HD boxes have a well known design fault (and a simple one that's easy to fix) so if you spend that much and moan enough, you may just get a new box - which will be faster.
Otherwise, just pay to get the current box fixed. It may not be the fastest HD box, but once fixed it is likely to last many years more. You'll have ...
Quote:
Originally Posted by Ben1980
The first box was bought at full price from Currys around three years ago does this mean that I could bypass the £65 call out fee and just purchase a new box at the £29 I see advertised.
You didn't buy it at Currys, and you didn't pay full price - Currys ...
Thanks JonMorris/Nigel
Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though.
Think I will give Sky a go direct and see what their response is. If it is not worth it I will go down the private repair route given a new discounted box does not appear to be available.
Quote:
Originally Posted by Ben1980
Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though.
Like I said, Currys don't sell (or stock) Sky - they simply passed your money (minus their commission) direct to Sky who provided and installed the ...
Thanks JonMorris/Nigel Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though. Think I will give Sky a go direct and see what their response is. If it is not worth it I will go down the private repair route given a new discounted box does not appear to be available.
Quote: Originally Posted by Ben1980 Sorry to confirm I purchased it via Currys and did not walk away with the box on the day! Did pay £299 though. Like I said, Currys don't sell (or stock) Sky - they simply passed your money (minus their commission) direct to Sky who provided and installed the box. £299 was the subsidised price, £399 was the unsubsidised price.
Sky knows that probably the majority of Thomson HD boxes have a well known design fault (and a simple one that's easy to fix) so if you spend that much and moan enough, you may just get a new box - which will be faster. Otherwise, just pay to get the current box fixed. It may not be the fastest HD box, but once fixed it is likely to last many years more. You'll have changed it for something else before it fails (a smaller box,...
Get it fixed. http://www.satcure.co.uk/accs/page12.htm#psukit If you don't fancy the soldering then there is a list of people who will do the job. Satcure gave great service. Don't go for the more expensive delivery option. My kit arrived the next day with standard delivery. Works a treat and is upgraded. There is also info on how to upgrade to 1T hard disks.
Recently I have done just that. Removing the old PSU & replacing it with a new took about 30 minutes. I am fortunate enough to live near a Satcure 'agent'. He let me have the replacement PSU to fit myself as I didn't want to lose any planned recordings. I then sent my faulty PSU back to him the next day. My Thomson had different problems to what you describe. The PSU had a couple of doming capacitors. So was worth...
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