Thread: Sync problem after usage cap block?

Thanks, Don't you think it's a little suspicious that everything was working fine until the block though? Router's been fine up til now.

I can understand what you are thinking but it is unrelated, I have worked in the ISP industry for the past 10 yrs in total from basic tech support, a field engineer, NOC networks, exchange engineer etc. Best thing to do is get a different router and filter from a friend and get that in the test socket if it doesnt work then dont worry about the charge from BT. The one thing you want from the ISP is that they have dine a TAM test which basicly...

I second what ManOfMeans has said, the two issues are technically totally unrelated. Of course it may be that ADSL24 (i.e. through Entanet) has failed to lift the block on your account correctly, though that would result more in an 'authentication/radius server' than 'sync' error. It might also be worth trying BT's test login to see if the problem is with your ISP or the exchange/BT itself....

I second what ManOfMeans has said, the two issues are technically totally unrelated. Of course it may be that ADSL24 (i.e. through Entanet) has failed to lift the block on your account correctly, though that would result more in an 'authentication/radius server' than 'sync' error. It might also be worth trying BT's test login to see if the problem is with your ISP or the exchange/BT itself....