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Thread: Springfield Armory service

Started 1 month, 2 weeks ago by khamill2000
Sent my XDM9 in for service last week due to the trigger being stuck and the mag release sticking. Both due to rust. They flat out accused me of dumping "some kind" of chemical in the gun. I told them the only chemical that was put in there was Gun Scrubber when the trigger stuck the last time. She basically called me a liar and said they had to replace 6 parts due to rust and I had to pay ...
Site: HS2000/XDTalk Forum  HS2000/XDTalk Forum - site profile
Forum: XD-M Discussion Room - XD(M)™  XD-M Discussion Room - XD(M)™ - forum profile
Total authors: 16 authors
Total thread posts: 46 posts
Thread activity: no new posts during last week
Domain info for: xdtalk.com

Other posts in this thread:

eb_311 replied 1 month, 2 weeks ago
Later

eb_311 replied 1 month, 2 weeks ago
I guess I would be pissed too.

Wired replied 1 month, 2 weeks ago
Hmm, I haven't heard of this before. I've had excellent customer service with them. Sorry to hear.

SWThomas replied 1 month, 2 weeks ago
Sounds like customer neglect to me.

Jarhead1987 replied 1 month, 2 weeks ago
Have any "before" pictures?

SWThomas replied 1 month, 2 weeks ago
Quote: Originally Posted by khamill2000 What do you suspect was neglected? This gun was carried, shot, and cleaned. I am pretty sure the manual doesn't specify removing the mag release or trigger assembly to clean or inspect. Just because it doesn't specify removing the mag release or the trigger assembly doesn't ...

khamill2000 replied 1 month, 2 weeks ago
Quote: Originally Posted by SWThomas Sounds like customer neglect to me. What do you suspect was neglected? This gun was carried, shot, and cleaned. I am pretty sure the manual doesn't specify removing the mag release or trigger assembly to clean or inspect.

SWThomas replied 1 month, 2 weeks ago
Quote: Originally Posted by norinco982lover He put more than 5 rounds down range...these guns are supposed to stand up to abuse... I assume that he carried it...possibly daily. This exposes the gun to all sorts of elements...sweat for one. They should have taken care of him and not accused him of dumping battery acid all over...

norinco982lover replied 1 month, 2 weeks ago
Quote: Originally Posted by SWThomas Sounds like customer neglect to me. He put more than 5 rounds down range...these guns are supposed to stand up to abuse... I assume that he carried it...possibly daily. This exposes the gun to all sorts of elements...sweat for one. They should have taken care of him ...

Apdl replied 1 month, 2 weeks ago
Wow, i am also surprised sorry for the crappy experience

 

Top contributing authors

Name
Posts
khamill2000
10
user's latest post:
Springfield Armory service -...
Published (2009-11-03 22:54:00)
Quote: Originally Posted by Talon Why argue and continue to fester over this?..You said your going to replace it with a Glock.. Your now lack confidence in the xd will always be present everytime you look at it.. I say cut your loss and get your Glock. You are right. I have never had an internet pissing contest before and now I am having one on 2 different forums with the same guy. I lack confidence in THIS xd. Still love the feel of them and...
SWThomas
7
user's latest post:
Springfield Armory service -...
Published (2009-11-03 10:30:00)
Quote: Originally Posted by twice barrel From a post above: "This is 2009. This is a polymer frame gun. Primers and powder are non-corrosive" Just to clarify, "non-corrosive" does not equal "not corrosive". Recommend cleaning your gun after every firing session, TB True. And the frame is the only thing thats polymer. The rest of the gun is metal and should be treated accordingly.
fearless1
7
user's latest post:
Springfield Armory service -...
Published (2009-11-03 21:18:00)
Quote: Originally Posted by rsallen13 In response to point 1 it is the owners responsibility to maintain his weapon. If it rusted then it was not maintained. If it had been maintained properly it would not have a rust issue. It is not SA responsiblity to come to your house and maintain it for you. In response to point 2 you are incorrect he stated that "The note I included with the gun requested repairs, not an estimate (my fault)...
eb_311
4
user's latest post:
Springfield Armory service -...
Published (2009-11-03 14:13:00)
Quote: Originally Posted by XD357sig Everyone is missing the point here. When you used the Gun Scrubber, you left all the metal parts with no protective oil, just bare metal that would rust just from any humidity. Shouldn't all the metal parts have a finish on them. I don't have any bare metal parts in my xd. Except for the barrel which I keep well oiled.
norinco982lover
3
user's latest post:
Springfield Armory service -...
Published (2009-11-03 14:02:00)
Quote: Originally Posted by XD357sig Everyone is missing the point here. When you used the Gun Scrubber, you left all the metal parts with no protective oil, just bare metal that would rust just from any humidity. ding ding...I believe we have a winner. Is it neglect? Not really. Should they fix it? Sure. Should I know better? I will next time. Should they accuse the OP of neglect? Nah... I have not noticed any rusting issues on either of my...
XD357sig
2
user's latest post:
Springfield Armory service -...
Published (2009-11-03 13:41:00)
Quote: Originally Posted by khamill2000 Sent my XDM9 in for service last week due to the trigger being stuck and the mag release sticking. Both due to rust. They flat out accused me of dumping "some kind" of chemical in the gun. I told them the only chemical that was put in there was Gun Scrubber when the trigger stuck the last time. She basically called me a liar and said they had to replace 6 parts due to rust and I had to...
CMfromIL
2
user's latest post:
Springfield Armory service -...
Published (2009-11-03 17:41:00)
Quote: Originally Posted by khamill2000 Anybody have the CEO's name and address ? Let me google that for you: Springfield Armory, Inc.: Information from Answers.com Contact Information Springfield Armory, Inc. 420 W. Main St. Geneseo, IL 61254 IL Tel. 309-944-5631 Toll Free 800-680-6866 Fax 309-944-3676 Type: Private On the web: http://www.springfield-armory.com Employees: 135 What's in a name? If you're Springfield Armory, it...
rsallen13
2
user's latest post:
Springfield Armory service -...
Published (2009-11-03 21:09:00)
Quote: Originally Posted by fearless1 Oops... - OP indicated how he maintains his XDm with Gun Scrubber and Remington gun oil. The internal parts of the gun that would rust and cause binding are not readily visible. Additionally, the typical or average gun owner is not expected to have the inclination and/or the skills to detail strip their guns so they can perform thorough examinations of the parts that are most likely to rust or corrode. As...
Talon
2
user's latest post:
Springfield Armory service -...
Published (2009-11-03 23:00:00)
Quote: Originally Posted by khamill2000 You are right. I have never had an internet pissing contest before and now I am having one on 2 different forums with the same guy. I lack confidence in THIS xd. Still love the feel of them and shooting them. I just got a bad one. This one will be sold (already had 3 interested parties contact me) and probably replaced with a glock. That does not mean that I would not own another xd or even a...
Jarhead1987
1
user's latest post:
Springfield Armory service
Published (2009-11-02 14:04:00)
Have any "before" pictures?

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