Thread: Sky Modem MUST be plugged into master socket AT ALL TIMES

My service provider both voice and BB is sky... What dose worry me is that if you request a service vist and no fault is found you will be billed a hefty charge. I think I'll let things ride for a while and see if there is any change , eith good or bad. My only option then is to change service provider.... all my services. I doubt I'd go with BT as I feel they never quite hit the spot regarding prices. In the days when the telecoms...

Quote: Originally Posted by n17ken Ok, I've checked the modes stats and here they are... ADSL Link Downstream Upstream Connection Speed 5017 kbps 798 kbps Line Attenuation 47.5 db 27.0 db Noise Margin 7.2 db 14.1 db So based on these readings I should be reasonably able to get 7m.... which is exactly what I 'WAS' getting. <snip> OK, browsing through some forums, the noise figures look...

Quote: Originally Posted by Jarrak As you say using the master socket is good for determining if it's a wiring issue in the home but beyond that it's SKY and maybe BT who have to address performance issues. Nothing to do with BT. The OP's ISP is Sky it is Sky's problem.

Quote: Originally Posted by beerhunter2 Nothing to do with BT. The OP's ISP is Sky it is Sky's problem. SKY resell a BT wholesale product for their non-LLU customers and in a lot of cases the line rental will remain with BT hence one of the nightmare issues with third party services where the people you pay have to go through another company for many technical issues.

just tell them that it is plugged into the master socket. they have no way of telling if it actually is or not. it'll make them feel like they are doing it correctly and you can progress with the troubleshooting with them

I moved home and when I finally got Sky Broadband on my line again from my old home I noticed that through this DLM that it reduced my speed to 9.2 meg download. Today it took me a 40 minute call get to the right person on Customer Solutions. he had a look at my speed noticed that it wasn't fast enough did another check on my line and it finally rested at 15.7 meg download which was what I was quoted in the first place. I feel that...

Quote: Originally Posted by Jarrak SKY resell a BT wholesale product for their non-LLU customers and in a lot of cases the line rental will remain with BT hence one of the nightmare issues with third party services where the people you pay have to go through another company for many technical issues. BH2 i right, if your issue is with the b/band and the phone line is working o.k.(i.e no noise) then your only call should be to the ISP. they...