E-mail your Complaint to Severn Trent Water, http://www.stwiter.co.uk/upload/pdf/..._procedure. pdf
Don't forget to tell them you rang them several times. Give them a deadline, i.e. 7 days.
Tell them if they don't sort out an account number and a reasonable amount for the arrears you'll
report them to http://www.ofwat.gov.uk/consumerissues/



