Thread: Problems with replacement Sky+ box

Quote: Originally Posted by SamRadford They will eventually send an Installer (not an Engineer) who will swap your Digibox for another so-called "refurbished" one, losing all your recordings. Really, the only way to get what you want is to write a letter, state specifically what you want them to do, and send it by Recorded Delivery. This may seem a long-winded way to get what you want but it will be a lot cheaper and will...

Quote: Originally Posted by deadman1206 But I called BT and they said that 0844 numbers are premium rate at 3p-10p per minute. Maybe they did - but they are local rate numbers, and free if you are with Sky Talk. BT don't like Sky - maybe that's why they lied to you?

Quote: Originally Posted by deadman1206 Also, shouldn't the 1 year warranty start again once the box is replaced? They said that it just continued. Is it up to Sky or is there a law about that? Replacement boxes come with a three month warranty. (So get the exchange just before your 1 yr warranty expires)

Whatever "warranty" they offer is IN ADDITION to that given by your statutory rights. Consumer equipment should last for "a reasonable" amount of time (unspecified but certainly more than a year unless you abuse it by locking it in a confined space).

Quote: Originally Posted by deadman1206 But why did this happen with a new box? Should I call up and ask for another replacement? But what if I get another Amstrad? Thanks. Who's to say it was new?, it could have been a refurb. I think you have no option but to phone them again, complain politely and ask for a replacement...and not another Amstrad.

Well, don't worry as you are not alone. I have had 3 boxes this year (all amstrad) and last one was replaced last week. Like yourself, the screen would go black (maybe a bit of green or red line noise on screen) and then turn off and also reboot. been ok for a week and this morning was on channel 998 which indicates box rebooting. it seems as if maybe what happened to your box happened to mine (and probably plenty of other...

Quote: Originally Posted by deadman1206 But I called BT and they said that 0844 numbers are premium rate at 3p-10p per minute. Sky can be contacted on 0800 0468857. The last time a spent ages going through a technical fault diagnoses process my call cost £7.23 and the box was faulty. I complained and received a credit for the call cost on my Sky account. I then discovered the above free phone number. AVI