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Thread: OneTel Internet

Started 1 month, 2 weeks ago by sparvar
Hello all, Has anyone had experience with onetel broadband customer service? I think this is the same company as talktalk. I have been with them for the best part of 5 years, the broadband service is ok but not flawless but it was just easier to stay with the same company. They have overcharged me in the past on numerous occasions without any reason but these were resolved with no ...
Site: www.moneysavingexpert.com  www.moneysavingexpert.com - site profile
Forum: Internet Access  Internet Access - forum profile
Total authors: 4 authors
Total thread posts: 6 posts
Thread activity: no new posts during last week
Domain info for: moneysavingexpert.com

Other posts in this thread:

LeeSouthEast replied 1 month, 2 weeks ago
On what basis are they not going to refund you?

sparvar replied 1 month, 2 weeks ago
Well they have said that they only usually give a months refund as it was my responsibility to check how much they take out regularly. I know this is absolute rubbish but it's trying to get my money back which is the hard thing! I think either way I will leave them, it is the second time it has happened, I spoke to one of my friends and she said they did exactly the same thing to her, it's...

Macman replied 1 month, 2 weeks ago
Quote: Originally Posted by sparvar Well they have said that they only usually give a months refund as it was my responsibility to check how much they take out regularly. I know this is absolute rubbish but it's trying to get my money back which is the hard thing! I think either way I will leave them, it is the second time it ...

aliballi replied 1 month, 2 weeks ago
Quote: Originally Posted by macman True, but you have hardly helped by not checking your bank statements for the last 6 months. Migrate and you can ditch TT. But even so, being disorganised does not mean the overpayments should not be refunded in full.

sparvar replied 1 month, 2 weeks ago
I spoke to a manager today and they refunded me the money. This is the second time it has happened, I think I am going to leave and join another company, I spoke to a friend and she had the same problem with them, I definitely wouldn't recommend them to anyone. I think I will check my bank statements more often, I only usually check my credit card statement is zero every month! Thanks ...

 

Top contributing authors

Name
Posts
sparvar
3
user's latest post:
OneTel Internet
Published (2009-11-11 16:21:00)
I spoke to a manager today and they refunded me the money. This is the second time it has happened, I think I am going to leave and join another company, I spoke to a friend and she had the same problem with them, I definitely wouldn't recommend them to anyone. I think I will check my bank statements more often, I only usually check my credit card statement is zero every month! Thanks very much people.
LeeSouthEast
1
user's latest post:
OneTel Internet
Published (2009-11-10 18:33:00)
On what basis are they not going to refund you?
Macman
1
user's latest post:
OneTel Internet
Published (2009-11-10 23:06:00)
Quote: Originally Posted by sparvar Well they have said that they only usually give a months refund as it was my responsibility to check how much they take out regularly. I know this is absolute rubbish but it's trying to get my money back which is the hard thing! I think either way I will leave them, it is the second time it has happened, I spoke to one of my friends and she said they did exactly the same thing to her, it's not a...
aliballi
1
user's latest post:
OneTel Internet
Published (2009-11-11 01:21:00)
Quote: Originally Posted by macman True, but you have hardly helped by not checking your bank statements for the last 6 months. Migrate and you can ditch TT. But even so, being disorganised does not mean the overpayments should not be refunded in full.

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