Thread: OneTel Internet

I spoke to a manager today and they refunded me the money. This is the second time it has happened, I think I am going to leave and join another company, I spoke to a friend and she had the same problem with them, I definitely wouldn't recommend them to anyone. I think I will check my bank statements more often, I only usually check my credit card statement is zero every month! Thanks very much people.

On what basis are they not going to refund you?

Quote: Originally Posted by sparvar Well they have said that they only usually give a months refund as it was my responsibility to check how much they take out regularly. I know this is absolute rubbish but it's trying to get my money back which is the hard thing! I think either way I will leave them, it is the second time it has happened, I spoke to one of my friends and she said they did exactly the same thing to her, it's not a...

Quote: Originally Posted by macman True, but you have hardly helped by not checking your bank statements for the last 6 months. Migrate and you can ditch TT. But even so, being disorganised does not mean the overpayments should not be refunded in full.