Not clear on whether you are asking about EAS or AES - two completely
different things.
Thread: Noob question what is Avaya EAS exactly? Does it reside on CMS?  |
|||||||||||||
|
Started 1 month, 3 weeks ago by Irvine_guy
I'm more familiar with the Nortel Symposium link. Is AES the same thing?
Do you use it to integrate CTI applications?
|
|
||||||||||||
|
|||||||||||||
Other posts in this thread:
LauraH replied 1 month, 3 weeks ago
Size: 87 bytes
Customize: 
Irvine_guy replied 1 month, 3 weeks ago
Quote:
Originally Posted by LauraH
Not clear on whether you are asking about EAS or AES - two completely different things.
Sorry I meant AES.
Size: 677 bytes
Customize:
LauraH replied 1 month, 3 weeks ago
An AES server is the interface between the CM and adjunct devices, i.e.,
Genesys or recording systems.
Size: 102 bytes
Customize:
Irvine_guy replied 1 month, 3 weeks ago
Quote:
Originally Posted by LauraH
An AES server is the interface between the CM and adjunct devices, i.e., Genesys or recording systems.
Is this on the CMS server?
Size: 691 bytes
Customize:
David Tessari replied 1 month, 3 weeks ago
No it is independent of CMS.. many applications can take advantage of the CTI capabilities of AES .. not just call center related applications.. CMS is essentially a reporting and agent management platform..
Dave
Size: 233 bytes
Customize:
Irvine_guy replied 1 month, 3 weeks ago
Thank you both. On another different note, how do you figure out how many trunks are needed to support a remote site.
Lets say for example, 30 agents located at a remote call center.
How do you know the number of T1 to order?
Size: 260 bytes
Customize:
|
Top contributing authorsRelated threads on "Community for Avaya Users":Related threads on other sites: |
||||||||||||
Thread profile page for "Noob question what is Avaya EAS exactly? Does it reside on CMS?" on http://avayausers.com.
This report page is a snippet summary view from a single thread "Noob question what is Avaya EAS exactly? Does it reside on CMS?", located on the Message Board at http://avayausers.com.
This thread profile page shows the thread statistics for: Total Authors, Total Thread Posts, and Thread Activity
Home |
About Us |
Submit Your Site |
Update Your Site |
Get Search For Your Site |
Partners |
Contact |
Search Plugin |
Blog |
 |
Last Searches | Top Searches |
Designated brands and trademarks are property of their respective owners.
Use of this website constitutes acceptance of BoardReader's User Agreement and Privacy Policy.