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Thread: NEED TO CHANGE UC SALES FARE - HELP!
Started 1 month ago by dpscrest
> Booked 5 upper class seats on a sale fare to Miami 2 days ago. I have booked the wrong date and NEED to fly the day before. I cant pay anymore and have been advised these seats are non flexible. Can anybody advise a way round this please.
Site: V-Flyer Forums : The Whole Flying With Virgin Atlantic Thing. Sorted.  V-Flyer Forums : The Whole Flying With Virgin Atlantic Thing. Sorted. - site profile
Forum: General Discussion  General Discussion - forum profile
Total authors: 9 authors
Total thread posts: 16 posts
Thread activity: no new posts during last week
Domain info for: v-flyer.com

Other posts in this thread:

ilikebluesmarties replied 1 month ago
height="100%"> Ouch! expensive mistake!
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mitchja replied 1 month ago
height="100%"> Have your flights been ticketed yet? If not, technically I think you are still entitled to a refund with most fares if they have yet to be ticketed as I'm sure there is a 48hour cooling off period. Regards
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Nottingham Nick replied 1 month ago
height="100%"> Ouch - the Z fare code is quite specific - "Changes and refunds are not permitted at any time. " If a heartfelt plea to the agent has failed, then how much is the cancellation fee? Assuming there are sale seats on your preferred date, is cancelling and starting again an option? Z fares aren't my area of expertise, but I am sure someone will know how much the cancellation ...
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Decker replied 1 month ago
height="100%"> No 24 hours regretfully...
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slinky09 replied 1 month ago
height="100%"> I have changed Zs, but usually only 10mins after booking them, two days is something else and you can but plead however the t&c's are very specific.
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Decker replied 1 month ago
height="100%"> Wel assuming it's a Z the fare rules say quote: BEFORE DEPARTURE OF THE OUTBOUND JOURNEY PRIOR TO DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT - MAY BE USED AS CREDIT TOWARDS THE PURCHASE OF A BU/BR FARE TYPE AT A CHARGE OF GBP120 - REPRICE USING CURRENT FARES. So you might be able to change with a fee of £120 per pax ...
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slinky09 replied 1 month ago
height="100%"> quote: Originally posted by Decker Wel assuming it's a Z the fare rules say quote: BEFORE DEPARTURE OF THE OUTBOUND JOURNEY PRIOR TO DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT - MAY BE USED AS CREDIT TOWARDS THE PURCHASE OF A BU/BR FARE TYPE AT A CHARGE OF GBP120 - REPRICE USING CURRENT FARES. So you might be able to ...
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mitchja replied 1 month ago
height="100%"> Are air fares excluded from UK distance selling rules? If not, then you could argue you have a 7 day cooling off period. Regards
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Decker replied 1 month ago
height="100%"> http://www.opsi.gov.uk/si/si2000/20002334.htm 6.3
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dpscrest replied 1 month ago
height="100%"> booked the seats in UC as a suprise for the MRS. Then I realised I did it a day too late as we are flying to MIA for his sisters wedding!!!Mrs has gone mental. VS have told me it will cost me £6k to change it about. I preying a supervisor realises it was a genuine mistake.
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Top contributing authors

Name
Posts
Decker
3
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-10-31 17:33:00)
height="100%"> http://www.opsi.gov.uk/si/si2000/20002334.htm 6.3
dpscrest
3
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-11-01 11:03:00)
height="100%"> Great news _ I found two people at VS with compassion who accepted the error and changed it for a small fee. Well done VS !!! They didnt need to do it but they did..Thanks
mitchja
2
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-10-31 17:09:00)
height="100%"> Are air fares excluded from UK distance selling rules? If not, then you could argue you have a 7 day cooling off period. Regards
slinky09
2
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-10-31 16:33:00)
height="100%"> quote: Originally posted by Decker Wel assuming it's a Z the fare rules say quote: BEFORE DEPARTURE OF THE OUTBOUND JOURNEY PRIOR TO DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT - MAY BE USED AS CREDIT TOWARDS THE PURCHASE OF A BU/BR FARE TYPE AT A CHARGE OF GBP120 - REPRICE USING CURRENT FARES. So you might be able to change with a fee of £120 per pax assuming they have availability. Call the UC line. Hmmm but...
Nottingham Nick
2
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-11-01 10:27:00)
height="100%"> quote: Originally posted by sickbag ....On a serious note, you just have to be patient and keep trying in the hope you get thru to someone in VS with a bit of common sense. I don't think common sense has got anything to do with it. What dpscrest is looking for is a someone with enough compassion and/or authority to break the rules. Unless the distance selling regs can be used. If he is determined to go to the...
ilikebluesmarties
1
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-10-31 15:22:00)
height="100%"> Ouch! expensive mistake!
Jacki
1
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-10-31 21:23:00)
height="100%"> That is really unfortunately, hope you manage to sort it out. I would hope someone in VS sees this is one of those situations that rules should be put to one side for.
kingcole1974
1
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-11-01 10:03:00)
height="100%"> quote: Originally posted by dpscrest Booked 5 upper class seats on a sale fare to Miami 2 days ago. I have booked the wrong date and NEED to fly the day before. I cant pay anymore and have been advised these seats are non flexible. Can anybody advise a way round this please. Assuming this was a telephone or internet transaction, you are protected by the UK distance selling laws, which provide for a 7 day cooling off...
sickbag
1
user's latest post:
NEED TO CHANGE UC SALES FARE -...
Published (2009-11-01 09:58:00)
height="100%"> would it be cheaper to move the wedding date? On a serious note, you just have to be patient and keep trying in the hope you get thru to someone in VS with a bit of common sense.

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