Wrong spec RAM shouldn't fit into the slot.
The RAM you linked to are DDR. Is her computer that old?
1. Did she try the old rams back alone?
2. What size were the old RAM?
3. Does the chipset have a maximum RAM size limit?
4. There are usually preferred slots for RAM if you are not fully populating the slots. She should make sure they are in the right slots.
Details about the system...



