It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
Thread profile page for "HP Photosmart Premium c309g-m All-in-One Series - Printer, All-in-One
Install and setup - HP Support Forum" on http://h30434.www3.hp.com.
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Install and setup - HP Support Forum", located on the Message Board at http://h30434.www3.hp.com.
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