The ITIL v3 Intermediate OSA course focuses on... The ITIL v3 Intermediate OSA course focuses on Operational processes: Incident mgmt, prob mgmt, event mgmt, Service desk http://bit.ly/qVmAd 4:03 PM Jul 2nd from web
Refreshing POV @ Sprint change mgmt webcast w/ Care.... Refreshing POV @ Sprint change mgmt webcast w/ Care. Mentioned 1 goal - resolve cust prob, provide quality experience. via @ JGoldsborough 9:56 AM Apr 14th from connecttweet
@ dariusdunlap I agree techsupp not listened to often... @ dariusdunlap I agree techsupp not listened to often enough. Often an org/mgmt prob so #prodmgmt shd be initiating skunkworks conversations. 9:33 PM Jun 24th from twhirl
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