Thread: Does BBB Membership & Logo Work Against You

Quote: Originally Posted by tws I'm merely saying that having an external party for dispute resolution is not a bad thing. No matter how hard you try, an upset customer will find somewhere -- anywhere -- to post their unhappiness. The BBB (and other third party dispute companies) may not fully understand the industry and, in my opinion, it's our job to correctly convey *why* we're in the right if that's the case. Perhaps...

I'm not implying that at all, so if that's how my posts were taken, I apologize for that inference. I'm merely saying that having an external party for dispute resolution is not a bad thing. No matter how hard you try, an upset customer will find somewhere -- anywhere -- to post their unhappiness. The BBB (and other third party dispute companies) may not fully understand the industry and, in my opinion, it's our job to...

Outrageous complaints? We got a BBB inquiry from someone who apparently registered a domain through Network $olutions and set our name servers as the default. They complained to the BBB that we never activated their website and wanted a refund of 5 years of registration because of it. We replied that we had never heard of this person, had any business dealings with them or anything. BBB insisted that we must have had some business relationship...

Quote: Originally Posted by LaptopFreak I'm curious where is the "somewhere"... Any "hosting review" website. My point was that the link to onlineBBB on our website homepage basically was being used as nothing more then a quicklink to a place where unhappy customers could complain. The problem was that those unhappy customers were usually not very smart, and the complaints rarely were legitimate. In...

Quote: Originally Posted by mrzippy The online BBB is basically just a place where people can go to complain about any sucker company who is listed. Any complaint is accepted and posted, which makes it downright useless for a technology based service provider like web hosting, where the vast majority of complaints are due to lack of understanding of the technology. (ie: My email isn't working, so as punishment I am going to send a...

IMO the BBB is kinda useless in a way. Heck I'm surprised these complaints made it through, when I file a complaint it just gets thrown in the trash.

It's too true tha the BBB is just a joke now adays. They hook you with the line "Someone called us asking more about your business and we didn't have any information for you on file..." Think about it...WHO CALLS THE BBB FOR ANY OTHER REASON OTHER THAN TO COMPLAIN!? The BBB is a total scam to handout a plaque/logo that you just pay for.

HAHA, some people just don't have a clue!

We had signed up for the BBB and their online seal program and gave it a test for a year and found that it wasn't worth the money just for the little badge to display on our site. We never received any complaints though, so I can't comment on that.

IMO BBB is a scam and is not what its meant to be.