Thread: Connecting phone destroys internet connection!

I did use the landline for the call to Sky so he could see the stats from the router while on the call and then after the call ended but when I'm not using it the landline phone is disconnected. The landline is OK for making calls, just as I mentioned above there is some faint noise on the phone when the router is connected as well.

I suggested the test socket a bit further up but I don't believe that this or other equipment checks have been carried out. Bit concerned that the OR engineer is on his way now...

He has no extensions and has even fitted a different faceplate (a filtered one) so it is very unlikely indeed that the results would be any different using the inner socket.

Try the BT quiet test, dial 17070, option 2. Is there noise or crackling on the line with just the phone connected to the test socket? Got to be a line fault.

Quote: Originally Posted by whitegra Well, phoned Sky last night and after an hour and a half split evenly between being on hold and trying to explain the problem to their frontline staff I finally got though to CST. Did you use your landline to make this call? Quote: Originally Posted by whitegra I am keeping the phone disconnected and using my mobile at the moment so the connection is stable at 3mbps (did 5 tests on speedtest.net and...

Just to say I had exactly this problem a couple of years ago. It turned out to be a faulty router. As soon as I changed the router the problem went away. I'm not saying it isn't a line fault (other people have much more knowledge about these things than me) but if the engineer doesn't find the fault, it might be worth asking sky for a replacement router?

Just to ask - have you tried connecting directly to the test socket on your BT main phone socket to check it still happens? If it resolves itself when plugged into the test socket then it would be internal wiring. I dont see how internal wiring errors would cause this problem (I had the same problem and am convinced it was a line fault but moved before I bothered with an engineer coming out). but the tech support suggested trying the test...