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Thread: Computer dialing with ATA > how to xfer to digital set?

Started 1 month, 1 week ago by PBXbuff
I have an external ATA2 set up and working on my CICS, and want to use it to dial from contact management software on my PC using the modem. No problem doing that, but how can I automatically transfer the call to my desk set (7316e)? I don't want to add an analog set and dial flash codes every time. Can I do this with system programming and/or add dial strings on the PC and not have to use TAPI...
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Forum: Nortel: Norstar systems  Nortel: Norstar systems - forum profile
Total authors: 4 authors
Total thread posts: 7 posts
Thread activity: no new posts during last week
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Other posts in this thread:

fireeater replied 1 month, 1 week ago
transfering from analog(ata) to any ext (other ata or digital set)is done the same way hookflash/link *70 ext # HALLOWED ARE THE ORI mike www.ics-on.ca

PBXbuff replied 1 month, 1 week ago
Thanks for your reply. Unfortunately, I'm not sure this solves my problem. If I understand what you're saying, I would have to use an analog extension also connected to the ATA to dial the flash code after the call is dialled by the PC. I don't want another phone on my desk and I need an automatic process; otherwise it is easier to just dial manually than xfer every call! Is there any way ...

fireeater replied 1 month, 1 week ago
it depends on the software you are using to make the call over the modem if the callmanager has the ability to transfer you will just need to put in the hookflash *70 in the software another way to do it (maybe) is after the call is made in the dialing string put a hookflash *2 after the number ,which will put the call on hold ,and you can pick it up on the desk set(you will need to have line ...

Itas1 replied 1 month ago
Why don't you use a cta 100 hooked up in line with your set and a null modem cable connected to computer. This will allow you to use your address book on the computer to dial phone numbers via your set.

PBXbuff replied 3 weeks, 3 days ago
Thanks for your recommendation. The CTA100 looks like just the thing. Unfortunately, it seems to present problems of its own. For starters, it appears to be discontinued? I found one for sale on eBay but it has no software or documentation. And they use RS-232 ports, which most PCs don't have anymore. Mine doesn't and I don't want to add a kludgy USB/RS-232 converter to my laptop -- already ...

RikRodgers replied 3 weeks, 3 days ago
You can still get CTI's. Try Paragon Communications in MD. Tell Shauna I said hi. Make sure you get the latest sw they've got. The last one I got shipped with 1.2 sw, and I had a hell of a time getting the right sw to run on XP. Thanks, again, netwt!

 

Top contributing authors

Name
Posts
PBXbuff
3
user's latest post:
Computer dialing with ATA >...
Published (2009-11-24 14:50:00)
Thanks for your recommendation. The CTA100 looks like just the thing. Unfortunately, it seems to present problems of its own. For starters, it appears to be discontinued? I found one for sale on eBay but it has no software or documentation. And they use RS-232 ports, which most PCs don't have anymore. Mine doesn't and I don't want to add a kludgy USB/RS-232 converter to my laptop -- already went down that route for my PDA and...
fireeater
2
user's latest post:
Computer dialing with ATA >...
Published (2009-11-08 11:39:00)
it depends on the software you are using to make the call over the modem if the callmanager has the ability to transfer you will just need to put in the hookflash *70 in the software another way to do it (maybe) is after the call is made in the dialing string put a hookflash *2 after the number ,which will put the call on hold ,and you can pick it up on the desk set(you will need to have line appearances of the line you will be using. again...
Itas1
1
user's latest post:
Computer dialing with ATA >...
Published (2009-11-13 16:49:00)
Why don't you use a cta 100 hooked up in line with your set and a null modem cable connected to computer. This will allow you to use your address book on the computer to dial phone numbers via your set.
RikRodgers
1
user's latest post:
Computer dialing with ATA >...
Published (2009-11-24 16:35:00)
You can still get CTI's.  Try Paragon Communications in MD.  Tell Shauna I said hi. Make sure you get the latest sw they've got.  The last one I got shipped with 1.2 sw, and I had a hell of a time getting the right sw to run on XP. Thanks, again, netwt!

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