Thread: Are hosts too busy to reclaim server space?

Quote: Originally Posted by charlier I made a few changes at once. I didn't enter it by hand, I used the calendar pop up. This was a bunch of versions ago and I have since never seen this problem. But the situation remains the same I just don't want to accidently do that again. Hmm i'm not sure if that is even possible anymore, as the page would refresh when you click Save. If the date is incorrect, it should display then....

That's what happened. I clicked save, it refreshed, and showed all 00's for the date. And then I'd get the email a second later about the account getting term'd. Like I said it happened once, and that was enough for me to get biten. I attributed it to running an older version of whmcs, and upgraded shortly after that. Also don't get me wrong, I love whmcs, I don't mean any bad press for them, but it was this one...

Quote: Originally Posted by charlier I made a few changes at once. I didn't enter it by hand, I used the calendar pop up. This was a bunch of versions ago and I have since never seen this problem. But the situation remains the same I just don't want to accidently do that again. Hmm i'm not sure if that is even possible anymore, as the page would refresh when you click Save. If the date is incorrect, it should display then....

Yes in fact Paypal, so we would not be authorising any payments to them. No they never did respond, that's why I was wondering if they read WHT.

@HostYourIdea By monthly "hosting account" I take it you're referring to an invoice? I would recommend try contacting them again to get this sorted out because the last thing you want is a stack of invoices that you're responsible for. Off course if you have a cancellation reference number then you're safe.

It seems that cancellations are a weak spot at a lot of hosts. Weird, and it gets even weirder when you have them suddenly wake up 6-12 months down the road, going after their customer, threatening to send them to collections etc. I can come up with no real explanation as to why hosts outright disregard or fail to follow through repeated canceling tickets though. I suppose that there's too much (relative) emphasis put on the tech side of...

I admit this is the first I've heard of other hosts doing this.. it could be their just truly unorganized and/or lazy when it comes to that. Maybe they don't have the need to reclaim that space right away, so they just shove it aside for later. If this is true it's a poor way to operate your business and will just cause headaches down the road, but that's kind of how I see it. I could be wrong all together though

I have seen it done many times with shared hosting environments, even with dedicated servers d/c's leave them on until they get another client. Generally when you cancel a shared package or reseller you have already relocated your account to another server/provider therefore they are not getting any more of your traffic. Now most shared servers have masses of hard drive space and unless its getting full they don't really have any...

That's reality now for "kiddy" hosts who claim unlimited space.

Quote: Originally Posted by ldcdc It seems that cancellations are a weak spot at a lot of hosts. Weird, and it gets even weirder when you have them suddenly wake up 6-12 months down the road, going after their customer, threatening to send them to collections etc. I can come up with no real explanation as to why hosts outright disregard or fail to follow through repeated canceling tickets though. I suppose that there's too much...