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Thread: 100 Things Restaurant Staffers Should Never Do

Started 1 month, 3 weeks ago by WPA-Guy
Here is a link to a New York Times Blog: http://boss.blogs.nytimes.com/2009/1...r-do-part-o ne/ Preview: 32. Never touch a customer. No excuses. Do not do it. Do not brush them, move them, wipe them or dust them. I love the list and the comments have to be from the teeming millions. Bob
Site: Straight Dope Message Board  Straight Dope Message Board - site profile
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Total authors: 87 authors
Total thread posts: 253 posts
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HelloNinja replied 1 month, 3 weeks ago
I like this one: 21. Never serve anything that looks creepy or runny or wrong.

ivylass replied 1 month, 3 weeks ago
I see nothing wrong with complimenting someone on their attire, if it strikes me. I wonder what 51-100 will be? 51) Serve the kids first. Get them crayons and crackers and keep them occupied.

tdn replied 1 month, 3 weeks ago
51. When taking everyone's orders, make sure to write down every single order. 51a. When someone at the table complains that you didn't comply with rule 51, don't cover your ass with "Oh, it's coming out in a minute." When everyone else's order took 25 minutes, that one unremarkable meal really shouldn't take 50.

Gus Gusterson replied 1 month, 3 weeks ago
Don't ask, "Have you been to [restaurant name] before?" and then launch into an explanation of how your restaurant is unique. Your restaurant is not unique unless you are going to get under the table and blow me. Then your restaurant is unique and I would like to hear more about it. After you're done blowing me.

ivylass replied 1 month, 3 weeks ago
Quote: Originally Posted by tdn 51a. When someone at the table complains that you didn't comply with rule 51, don't cover your ass with "Oh, it's coming out in a minute." When everyone else's order took 25 minutes, that one unremarkable meal really shouldn't take 50. This happened at Carrabba's the last time the ...

tdn replied 1 month, 3 weeks ago
Quote: Originally Posted by ivylass This happened at Carrabba's the last time the whole side of my husband's immediate family (13 of us) ate there. Happened to me twice, both when I was in a group of six. In one of those cases, I was the one whose meal was forgotten. Naturally, we had tickets to a play that night....

Enderw24 replied 1 month, 3 weeks ago
Quote: 8. Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment. Seriously? Interrupt me. I'd much rather order for 30 seconds and be done with it than wind up a 20 minute conversation to realize we haven't even seen our waiter yet.

taxi78cab replied 1 month, 3 weeks ago
I like #8: Do not interrupt a conversation. For any reason. Especially not to recite specials. Wait for the right moment. I have had WAY too many waiters recently interrupt my conversation to say "How is everything?" GRRRRRRRRR. DO NOT interrupt the conversation at the table just to ask how we are.

JSexton replied 1 month, 3 weeks ago
Quote: Originally Posted by Enderw24 Seriously? Interrupt me. I'd much rather order for 30 seconds and be done with it than wind up a 20 minute conversation to realize we haven't even seen our waiter yet. There's got to be a happy medium. You could approach the table, and see if you can make eye contact with the ...

ivylass replied 1 month, 3 weeks ago
Quote: Originally Posted by tdn There was another time when two of us went into a place and ordered. We waited and waited and waited. After about 30 minutes, a guy came in, sat down, ordered, got his meal, ate, paid his check, and left. And we were still waiting. Was his order a lot simpler than mine? No. It was the exact same thing....

 

Top contributing authors

Name
Posts
ivylass
13
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-18 13:39:00)
Quote: Originally Posted by Lynn Bodoni Apparently, Hooters girls are encouraged to sit down with the customers when they aren't busy elsewhere. My brother loves Hooters because of this. So if Ethel over at Mo's Diner sits down with your brother, he'll like it too?
Mister Rik
12
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-14 13:14:00)
Quote: Originally Posted by elbows Sheesh, how did I miss that this guy has no real restaurant experience? Well, I pointed it out way back in post #39: Quote: Originally Posted by Mister Rik His little bio there says this: " Bruce Buschel — an author, magazine writer, co-creator of an Off Broadway musical, and director/producer of jazz films — writes about his latest venture: building and starting a seafood restaurant. "...
tdn
11
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-03 13:11:00)
Quote: Originally Posted by gigi It's only happened once or twice, but they didn't even ask first. They pulled out a chair and sat down, all chummy like. That's just weird.
norinew
11
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-11 16:22:00)
Quote: Originally Posted by Mister Rik I guess this depends, again, on the level of restaurant. In most of the places I've cooked, "special" = "bargain", which explains why so many retirees order "the special" without asking what it is. Of course, that gave me the evil idea that, if I had my own restaurant, I could make a killing by posting daily "specials" that are...
devilsknew
11
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-14 03:44:00)
If he does this right, just judging by the vibe, hinging on who is the Chef behind this Restaurant, his Restaurant could be like the Le bernardin of the French Laundry class of Michelin Star restaurants.
Freudian Slit
10
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-07 01:09:00)
How about this one? Quote: 42. Do not compliment a guest’s attire or hairdo or makeup. You are insulting someone else. I could see not doing it because it's "too familiar" but how is it insulting someone else? By that rationale, EVERY compliment is a insult of someone else.
drastic_quench
9
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-12 21:32:00)
Quote: Originally Posted by CookingWithGas It is also widespread in America 1 . Handles pointing to the 4:00 position (or thereabouts). _______________________ 1. Martin, Judith, "Miss Manners' guide to excruciatingly correct behavior," W.W. Norton, New York, p. 171 I grew up with this rule.
CookingWithGas
9
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-14 10:48:00)
Quote: Originally Posted by devilsknew Sorry, I meant is there ever an appropriate time to do vice versey... serve from the right, remove from the left? Because it is not a hard and fast rule, depending on seating and place setting. Seating and complicated multicourse settings I have found can sometimes turn organic in "big top" tables, pulling together banquettes and large tables, and coming and going mingling customers,...
gigi
8
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-10 09:56:00)
Quote: Originally Posted by Jackmannii *I've also considered responding to this question with a rejoinder like "Too much fucking tarragon." But it's not worth the risk. Speaking of smart remarks, my friend mentioned this one: "If you need anything, my name is Bob." "What's your name if we don't need anything?" **Don't worry, I wouldn't do it.
InvisibleWombat
8
user's latest post:
100 Things Restaurant Staffers...
Published (2009-11-16 10:07:00)
Quote: Originally Posted by Auntbeast The No Touching Rule: Bugs me. I tend to touch someone lightly on the shoulder when I am coming up behind them to clear a plate or fill their glass. As with most other things, it depends. If you try to serve dinner when I'm telling a tale and gesticulating wildly, I'd rather have you touch my shoulder to get my attention than end up letting me accidentally knock a plate of food across the table....

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