One of the reasons that WFMI surpassed OATS years ago and never looked bad, was WFMI's management focus on "Customer Care and Customer feedback"....OATS on the other hand had a "Top-down" attitude that employees came first by all means, no matter what, an from there, the employees would take the incentive from that empowerment to satisfy the customer, BUT, what OATS management did not take...


