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Title: Unhappy Tomtom Customer seeking refuge
Site: Pocket GPS World  Pocket GPS World - site profile
Forum: CoPilot Live  CoPilot Live - forum profile
Total authors: 4 authors
Total thread posts: 16 posts
Thread activity: no new posts during last week
Domain info for: pocketgpsworld.com

Thread posts in Unhappy Tomtom Customer seeking refuge:

1. 
Started 4 months, 2 weeks ago (2008-08-20 19:40:00)  by Russybabes
I have been a TT customer in various forms since Navigator 1. I am in the process of having a hard time with them regarding moving devices from a One to a TyTn II. I use their Traffic services and this is the most important element to me. I now get a nasty error message when I try to use the service. Their support is crap and they just keep putting me off by phone. I am now looking at ...
Size: 595 bytes
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2. 
Started 4 months, 2 weeks ago (2008-08-20 19:51:00)  by Russybabes
One thing I forgot to say. I use my PDA for EVERYTHING. If I have to keep changing memory cards to use the navigation software I will not buy it....
Size: 148 bytes
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3. 
Started 4 months, 2 weeks ago (2008-08-20 19:52:00)  by scarymonkey
I left TT after they refused to give any indication of when they will release Nav7 for PDAs. Initially I used CoPilot 7 as it came with my Orbit 2, but was never entirely happy with it. As IGo 8 has been praised by many I emailed both NavnGo and Nemesis (the old UK distributor) foir details of where to buy. Neither bothered to reply. If they can not be bothered to support pre sales then what ...
Size: 1,387 bytes
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4. 
Started 4 months, 2 weeks ago (2008-08-20 19:55:00)  by scarymonkey
Based on this, rule out IGo8 as it is locked to the original card. McGuider gives you the chance to move the application and maps to a different card once and I believe CoPilot has no limitiation at all - the CoPilot Central software appears to give the ability to recreate maps etc if the card is replaced (and I read on the ALK website how to do this as well).
Size: 380 bytes
Customize:  Customize "<b>Reply 3</b>: Unhappy Tomtom Customer seeking refuge :: CoPilot Live :: Pocket GPS World"
5. 
Started 4 months, 2 weeks ago (2008-08-20 20:16:00)  by Russybabes
Does anyone have good experience of co pilot presales? or support? My problem with TT is the fact that their 1st line support seem to be incapable of dealing with what appears to be a relatively simple problem. I'm looking at a £100 + shell out for Co pilot. How does the traffic service compare with Tomtoms GPRS services?
Size: 325 bytes
Customize:  Customize "<b>Reply 4</b>: Unhappy Tomtom Customer seeking refuge :: CoPilot Live :: Pocket GPS World"
6. 
Started 4 months, 2 weeks ago (2008-08-20 20:24:00)  by Russybabes
Why do I get this horrible feeling that TT has the best overall solution and I am trapped with trying to get their horific support operation to fix my problem?
Size: 159 bytes
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7. 
Started 4 months, 2 weeks ago (2008-08-20 20:50:00)  by Russybabes
What is teh best way to but CP7? Should I download from a Handango type outfit or should I buy boxed? With either method will I be able to install onto my existing 6GB MicroSD card?
Size: 182 bytes
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8. 
Started 4 months, 2 weeks ago (2008-08-20 22:36:00)  by lillyelse
For what it's worth, I've had no real problem contacting ALK by email. The've always been polite and reasonably quick to respond. However, I too am desperately trying to move away from TT for many of the reasons you quote. But, TT has the easiest interface of all PNA and PDA software. Alk's mapping is very disappointing on COPL6 and TTN6 isn't much better. So whose PDA software...
Size: 714 bytes
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9. 
Started 4 months, 2 weeks ago (2008-08-21 12:18:00)  by Russybabes
I very politely asked for a trial so that I can decide whether or not to buy their product..... Below is the reply. Does no-one want my business? I can't believe this mentality.:- Discussion Thread -------------------------------------------------- ------------- Response (Adrian) - 21/08/2008 12.42 PM Dear Russell, Thank you for contacting CoPilot Technical Support....
Size: 979 bytes
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10. 
Started 4 months, 2 weeks ago (2008-08-21 13:27:00)  by SpikeyMikey
Hi, Reading between the lines here (I hope correctly ), your problem is that you want to transfer your account to a PDA instead of a stand alone unit. All you need to do is change the device on your account. If you want the traffic service on your PND you reset your account and the service should be available. I hope I've not misinterpreted your original point, if I have ...
Size: 737 bytes
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Top contributing authors for Unhappy Tomtom Customer seeking refuge

Name
Posts
Russybabes
10
user's latest post:
Unhappy Tomtom Customer seeking...
Published (2008-08-22 20:19:00)
I understand your confusion Mike. This was the point in the conversation where I said that if they couldn't give me a realistic answer regarding what the problem was then I would have no choice to go to a competitor. At this point he basically said "Feel free to go to Garmin if you want to.."
SpikeyMikey
3
user's latest post:
Unhappy Tomtom Customer seeking...
Published (2008-08-22 07:44:00)
You've confused me there (Not hard to do) Why would TT try to 'steer' you towards Garmin? _________________ Mike XDA EXEC: TT Nav 6; ViaMichelin X980T v 7 and XDA Orbit: CoPilot 6
scarymonkey
2
user's latest post:
Unhappy Tomtom Customer seeking...
Published (2008-08-20 19:55:00)
Based on this, rule out IGo8 as it is locked to the original card. McGuider gives you the chance to move the application and maps to a different card once and I believe CoPilot has no limitiation at all - the CoPilot Central software appears to give the ability to recreate maps etc if the card is replaced (and I read on the ALK website how to do this as well).
lillyelse
1
user's latest post:
Unhappy Tomtom Customer seeking...
Published (2008-08-20 22:36:00)
For what it's worth, I've had no real problem contacting ALK by email. The've always been polite and reasonably quick to respond. However, I too am desperately trying to move away from TT for many of the reasons you quote. But, TT has the easiest interface of all PNA and PDA software. Alk's mapping is very disappointing on COPL6 and TTN6 isn't much better. So whose PDA software do you buy? What is available that offers...