tiscali unable to meet user demand? | Thread profile

hi chris, please reopen the support ticket, i have been away with work, my parents are still complaining of poor speed at peak times, i will visit them in the next few days to run the further tests you require, regards MikeH

Hi bhoney, I can advise that a new support ticket has been raised under ref number: 2171303.

Hi, Please respond to all of my questions above if you would like us to pursue this further. Paul __________________ Paul Technical Administrator Tiscali UK LTD

hi chris, i'm visiting them this weekend so will be able to post using their account many thanks

Hi, I cant see any errors on 7 day historical line stats, and in the absence of a response regarding re-testing, have now closed the support ticket.

Quote: Originally Posted by mike-h i'm posting on behalf of my elderly retired parents because they've become so disillusioned with their tiscali broadband they've given up complaining. i've asked them to run speed tests over the last couple of months; they normally get speeds up to 2mbps during week days, but in the evenings from around 6pm - 1am they are often getting speeds as low as 13kbps or more often nothing at all!...