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Forums - powered by vBulletin (support ticket... - www.osticket.com | Site profile
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user's latest post:
short_open_tag
Published (2009-12-01 23:25:00)
I don't think that issue related to the browser you are using, since I tested it in IE8, I can access my osTicket properly. Moreover in FF, it worked properly, too. Sincerely, Masino Sinaga
user's latest post:
New favicon.ico
Published (2009-12-01 16:32:00)
Quote: Originally Posted by Dano1 Thanks for this, looks good however how do I get it to work. I've uploaded it to the main directory of my site, now I'm at a loss at where to post the code. Code: <link rel="shorcut icon" href="/favicon.ico"> Surely it wouldn't need to go on every file? By the way, in your code here you are telling it that its in the root directory ( / ). As...
user's latest post:
Reporting Panel [ALPHA RELEASE]...
Published (2009-11-30 15:50:00)
Quote: Originally Posted by talen7 Ok ... so, it turns out I cannot see the 'Correlated Graphs' menu item because I am not a Manager, my account is Admin. Anyone know where we can quikly add an OR clause to that logic so Admins and Managers can access the charts? Currently I am working inside monitor.php to add that OR clause. Ok, sorry for the rapid fire posts, but I solved it! Trusting naming conventions and good programming...
user's latest post:
Installing
Published (2009-11-29 06:04:00)
if your still have a problem contact me at http://roanvi.com
user's latest post:
Attachement files in new ticket...
Published (2009-12-01 15:59:00)
Yes, all of those entries were manually typed into the fields. But, tadaa, my boss just found the error It was because i deleted this "Help Topic" selection field... I've now put in a hidden field manually to replace that. But it's still weired then, because sending a ticket had worked without the "Help Topic" field without an attachement... Thank you very much for your help!
user's latest post:
New favicon.ico
Published (2009-12-01 10:36:00)
Hey, I would like to know it too where to put the code? Thanks in advance, Torben
user's latest post:
Staff session timeout
Published (2009-11-27 08:15:00)
Ah, I see... Have you got any other browsers to test it out on? Like Opera, Chrome, etc. It'll help you make certain it's a server side issue that way. If it is I'd first look at the server config, i.e. php etc - I've not seen that problem myself so if we're using the same code on diff servers then I think that's where I'd first check, i.e. default session expiry times etc.
user's latest post:
italian edition - Page 2 -...
Published (2009-11-30 10:34:00)
Hi! SeLLeRoNe ! I work in you translate in this week. Thanks for you help. please send for me in suporte@full.srv.br you complete name and e-mail for I put on my wiki page.
user's latest post:
Terms & Conditions of Service
Published (2009-11-29 23:43:00)
Hi Masino, That's it - perfect. Exactly what I needed. Job done! Wooohoooooo! Thank you very much indeed. Terence.
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Top 10 active forums on Forums - powered by vBulletin (support ticket system) during last week:
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Top 10 forums on Forums - powered by vBulletin (support ticket system):
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Latest active threads on Forums - powered by vBulletin (support ticket system):
Started 1 month, 2 weeks ago (2009-10-17 09:51:00)
by masino_sinaga
IMHO, this topic below is similar with your needs:
http://www.osticket.com/forums/showthread.php?t=27 92
Since that topic is made for the specific requirement for the ticket that assigned to staff, then please make sure to do a little modification, by editing the WHERE condition for Staff is same with the WHERE condition for Manager.
Good luck.
Sincerely,
Masino Sinaga
Started 4 days, 18 hours ago (2009-11-30 18:46:00)
by peter
Started 3 days, 14 hours ago (2009-12-01 23:15:00)
by masino_sinaga
How about this following thread?
users cannot view ticket untill they are assigned
Hope it helps you.
Sincerely,
Masino Sinaga
Started 2 weeks, 1 day ago (2009-11-19 14:47:00)
by hihello
Anybody know an answer to this? Im having the same problem and i notice that when leaving the "due date" field blank when creating a new ticket, the due date is 12/31/1969. So when you have an overdue limit, 48hr, the ticket immediatly gets set as overdue and stale, sending out notification emails...
Started 4 days, 1 hour ago (2009-12-01 12:29:00)
by masino_sinaga
Open your \include\class.ticket.php file, and find this code:
PHP Code:
$body = str_replace ( '%response' , $response , $body );
after that line, please insert this following code:
PHP Code:
$staff = new Staff ( $thisuser -> getId ());
$body = str_replace ( "%staff" , $staff -> ...
Started 1 month ago (2009-11-04 23:41:00)
by masino_sinaga
Hi,
Perhaps this will answer the first and the second of your question:
1) [MOD] Batch Ticket Assign
2) Assign To Me Link
Sorry, I have no idea for your third question.
Sincerely,
Masino Sinaga
Started 4 days, 11 hours ago (2009-12-01 02:32:00)
by peter
The outgoing email issues aren't necessarily something to do with osTicket (assuming you have auto-response enabled) and can vary from server to server. In other words - it depends on your host restrictions and server settings. osTicket uses standard PEAR package for all outgoing emails.
* Check php.ini Mail settings
* Check with your host on any possible restrictions on outgoing emails (...
Started 1 week, 1 day ago (2009-11-27 10:29:00)
by Dano1
Thanks for this, looks good however how do I get it to work.
I've uploaded it to the main directory of my site, now I'm at a loss at where to post the code.
Code:
<link rel="shorcut icon" href="/favicon.ico">
Surely it wouldn't need to go on every file?
Started 1 week, 4 days ago (2009-11-24 12:10:00)
by scottro
Are you certain its an allowed filetype?
You can check your allowed types here:
Admin Panel > Settings > Attachments > Accepted File Types
Check that first and get back to us. If that is ok - do you have access to your mysql logs?
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Hot threads for last week on Forums - powered by vBulletin (support ticket system):
Started 1 year ago (2008-11-20 05:01:00)
by Corey
Some issues I noticed:
Some files ask for dbconnect.php which doesn't exist. It should be dbConnect.php.
I get an error with the first graph.
Anyone can view the graphs if they know the link. They do not have to be logged in to the admin panel.
Started 1 week, 1 day ago (2009-11-26 19:02:00)
by Katanshin
For what it's worth I've noticed that if you are checking tickets using the web interface on the same browser, but in a different window or tab say, then logging out of the ticket checking bit also logs you out of the admin console.
Not sure if that helps
Started 5 days, 9 hours ago (2009-11-30 04:09:00)
by speedy
I use osticket on my Iphone without any problems??
Started 4 days, 11 hours ago (2009-12-01 02:32:00)
by peter
The outgoing email issues aren't necessarily something to do with osTicket (assuming you have auto-response enabled) and can vary from server to server. In other words - it depends on your host restrictions and server settings. osTicket uses standard PEAR package for all outgoing emails.
* Check php.ini Mail settings
* Check with your host on any possible restrictions on outgoing emails (...
Started 6 days, 3 hours ago (2009-11-29 09:52:00)
by Terence
Hi,
Simple question -- I am not a CSS or PHP developer so how do I use ( cut and paste) the available code and osTicket theme to make a page that displays the standard header and footer but my Terms & Conditions of Service in the central panel?
Many thanks,
T.
Started 6 days, 12 hours ago (2009-11-29 01:24:00)
by jason102178
Quote:
Originally Posted by jason102178
i upgraded to 1.6 rc6 and it seems like everything is so different i have looked in 3 main files the first one i scalled main.inc.php then the other 2 is
called header.pho and footer.php and i got the logo at the top of the page changed just fine but for some reason im not able to...
Started 1 week, 4 days ago (2009-11-24 12:10:00)
by scottro
Are you certain its an allowed filetype?
You can check your allowed types here:
Admin Panel > Settings > Attachments > Accepted File Types
Check that first and get back to us. If that is ok - do you have access to your mysql logs?
Started 1 week, 1 day ago (2009-11-27 10:08:00)
by trinuser
My cron now works sheduled
i got it to work with this post:
http://www.osticket.com/forums/showthread.php?t=26 85
The custom cron.php which is downloadeble from the post works for me.
Now i just have the problem regarding the uppercase subject and sender in an e-mailed ticket.
Started 4 days, 18 hours ago (2009-11-30 18:46:00)
by peter
Started 2 weeks, 3 days ago (2009-11-17 15:35:00)
by scottro
Depending on your host it may look like you changed the permissions through Filezilla but it actually isn't, if you can't get to the command line and manually run chmod 644 settings.php then I would check with your host to make sure that the permission is actually 644. Also double check to make sure you have the correct file, just in case.
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