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I would prefer to check the logs and see if any other programs are recommended. I would also help you remove the cleaning tools and old restore points when you are clean. However, you consider this problem Solved. So consider the thread closed.

Quote: Originally Posted by mattf76 I have been fighting this for weeks almost a month now, I've paid Dell for their help and problem is still not resolved. Dell should have informed you to back up (even if you need to purchase a flash drive, that everyone has now) and then re-install clean. Dell do not help you get rid of Malware, they are a sales company that deals with Hardware and Windows OS install and drivers only You know what? I...

I meant to say I was browsing for the file explorer.exe in the directory path you gave me to upload to antivir.org. I was just trying to make the point that I couldn't use my keyboard to simply type the file path into the space provided. I am not on a laptop. There were only two items in msconfig->startup w/ a check mark: 1)avira 2)dumprep 0 -k. Is it time for me to nuke this install of XP and start over, or is there something else...

To get the real time protection feature, you need to have the purchased version of MBAM, the free one doesn't offer this. http://www.malwarebytes.org/mbam.php

You have Symantec, Avira and Avast installed... I would like to see the full Hijackthis log attached, not posted here

MALWAREBYTES LOG Malwarebytes' Anti-Malware 1.42 Database version: 3344 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 11/12/2009 11:48:28 mbam-log-2009-12-11 (11-48-28).txt Scan type: Quick Scan Objects scanned: 119343 Time elapsed: 17 minute(s), 2 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0...

Hello, I see some people have had much success with virus and malware removal here. I have been fighting this for weeks almost a month now, I've paid Dell for their help and problem is still not resolved. My pc is a Dell desktop, windows vista, internet explorer browser. We have 4 user accounts set up as well. not sure if each are individually infected. two are for sure. dell has run many programs etc and no luck. Can you please help me...

Hi Biker, Please read 8-step Virus Removal and download the Programs requested in the thread, then post the logs after you have run scans. The 3 most important software's we would like you to download is Malwarebyte's , SUPERAntiSpyware , and HijackThis . If you do not have a current up to date Anti-Virus software, please download either Avast! or Avira .

Thanks guys, In your opinions then, is it safe enough to be normally running with just Avira in the background and running MBAM scans about once a week? My other computer was hit with a lot of trojans and malware so I just want to make sure with this lap top, I have eough precautions in place. Is it necessary to have a real-time malware protection? or is that just extra? I appreciate any thoughts

I have since enabled SR again once the deleted my previous restore points, so I am using it again. When I said I don't typically use it, I meant I typically don't make a habit of manually creating points. I honestly can't remember the last time I used SR, years ago. I use disk imaging software and make backups of all my personal data regularly, so the feature has been collecting dust for the most part. Thanks for the input...