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Broadband Service Support | Forum profile
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Forum profile page for Broadband Service Support on http://www.tiscali.co.uk.
This report page is the aggregated overview from a single forum: Broadband Service Support, located on the Message Board at http://www.tiscali.co.uk.
This forum profile page summarizes the general forum statistics such as: Users Activity, Forum Activity, and Top Authors, which are reported in either a table or graph below for a given reporting time period.
Additional forum profile information for "Broadband Service Support" on the Message Board at http://www.tiscali.co.uk is also shown in the following ways:
1) Latest Active Threads
2) Hot Threads for Last Week
Warning: These statistics are generated using 'best efforts' and can experience delays and reporting errors at times. Please note that such statistics do not constitute a forum's popularity and/or exact posting volumes at any given reporting period.
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Posting activity on Broadband Service Support:
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Week
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Month
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3 Months
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Threads:
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109
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340
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1,045
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Post:
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267
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824
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2,298
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Broadband Service Support Posting activity graph:
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Top authors during last week:
user's latest post:
THOMSON TG585 secure?
Published (2009-11-26 14:31:00)
Hi blu The security is automatically enabled on the router when installed. The key(code) can be found on a sticker on the bottom/underneath of the router. To set up your printer, you'll need to follow the instructions in the manual.
user's latest post:
Phone line crackle when BB...
Published (2009-11-26 21:01:00)
Hi chris_selby If your line is completely clear of all audible noise when the router is disconnected/switched off, then we would need you to test with another router/modem. If you do not have one, then we can send out a test usb modem to you. Please let me know if you need the test equipment. It would also be worth checking all phone extensions in the house, make sure that they are all filtered, and also disconnect any other equipment when...
user's latest post:
Rain causing dropouts?...
Published (2009-11-26 15:25:00)
Hi McPJ Firstly thanks for the update. But why had this been reported to the BT engineers as a phone fault when all along it has been raised as a broadband fault? (not saying they would have found anything anyway as the weather was typically fine at that time) So as I suspected the caller from Tiscali support (India) was basically talking rubbish about the BT engineers tests. Will I have a new ticket/reference number for this fault now? As it...
user's latest post:
Slow Upload Speed Again
Published (2009-11-26 15:18:00)
I'm not sure whats going on either, the log on my router shows that the link has gone down a few times since last night, at the moment it has connected at 4992/448, last night I couldn't get the upstream speed greater than 32kbs. Nov 25 18:22:20.769 GMT: %LINK-3-UPDOWN: Interface ATM0/0, changed state to up Nov 25 21:48:26.539 GMT: %LINK-3-UPDOWN: Interface ATM0/0, changed state to down Nov 25 21:48:50.346 GMT: %LINK-3-UPDOWN:...
user's latest post:
Need a replacement or Engineer...
Published (2009-11-20 14:39:00)
hi, We'll send you an engineer - please provide dates/times, you can e-mail forumsupport@uk.tiscali.com with these details if you wish, but be sure to add the link for this thread,
user's latest post:
BBC iPlayer and 4OD
Published (2009-11-25 09:00:00)
Morning speeds at 8:55 http://www.speedtest.net/result/633123597.png BBC iPlayer diagnostic speeds: Download Speed: 6933 kbps Streaming Speed (1): 6341 kbps Streaming Speed (2): 6544 kbps Streaming Speed (3): 6436 kbps Now everything is back to normal. Download speeds are fine and streaming video speed suddenly back in line with download speeds. Now you can see why this looks very much like traffic shaping on video data during peak periods....
user's latest post:
Slow Speeds (3102059 ) - Page 3...
Published (2009-11-26 18:23:00)
Hi Caroline, Assuming I can maintain the current broadband speeds I am getting I am happy. Thanks for all the teams help in diagnosing the problem. Regards Jon
user's latest post:
Under 2 mb not 8 mb
Published (2009-11-18 17:57:00)
I have answered a few things today via the internet and bt. The broadband checker with post code says I can only expect 2mb tops and bt say my line is at the end of a long line so I will never be able to get a better speed than 2mb. However the bt sales lady said I should never expect to be cut off so maybe this is the problem. Today the status bar showed I was getting 1.4 but the internet explorer browser just stopped responding, after 15...
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Latest active threads on Broadband Service Support::
Started 1 day, 4 hours ago (2009-11-27 09:26:00)
by MK_McPJ
Hi
Can you please click here and post back on this thread all the requested answers/results. Once we have this information this can be looked into.
Started 1 week, 5 days ago (2009-11-15 14:24:00)
by FromWithin
Broken router, no callback from support
Two weeks ago, I contacted support for the second time because my router is broken. The first time, the operator couldn't really comprehend what I was trying to describe, but the second one was finally convinced that the router was at fault. The symptoms are that wireless computers start to go...
Started 1 day, 16 hours ago (2009-11-26 20:53:00)
by MK Caroline
Hi robin
I have had a look at your line, and there are some errors, but the line profile itself appears to be ok, so I don't think that is the issue. Can you please confirm the following for me:
1) What is the make/model of the modem/router you are using?
2) Is your phone line ok? (can you make and receive calls and is there any audible noise on the line?)
3) Are all phone sockets ...
Started 17 hours, 57 minutes ago (2009-11-27 19:30:00)
by MK Caroline
Hi kidder44
If you have already performed all of the basic checks and tests, then there is unfortunately nothing further the forums team can do to assist you. As you are not in the coverage area for a Tiscali engineer, you will need to call in to technical support on 0871 222 3311 inorder to progress this issue.
Started 3 days, 19 hours ago (2009-11-24 18:26:00)
by harty01
Although my router has connected ata speed of 4352 Kbps download and 32 Kbps upload the speedtest is only giving me a download of speed of 1.11 Mbps and an upload speed of 0.03 Mbps. The ping time has gone up from about 57/58 ms to 273 ms.
Heres the link to the speed test result.
http://www.speedtest.net/result/632528766.png
Started 1 month ago (2009-10-27 10:50:00)
by MK_McPJ
Before i can raise a ticket i need you to test directly from the backplate of the master socket, also try different filters, modem/router.
Post your results here.
Started 2 weeks, 1 day ago (2009-11-12 16:59:00)
by martinvic
Rain causing dropouts?
Hi
I have Tiscali up tp 8MB Broadband which I am only able to receive up to 4MB.
Speed tests show that I am getting around 4MB, sometimes slightly under, sometimes slightly over.
The problem I have is that when it rains I costantly get my broadband slowing to a crawl and eventually stopping.
If I...
Started 1 day, 3 hours ago (2009-11-27 10:16:00)
by Sparksy
Very Slow Broadband
Hi,
I am paying for Tiscali Max plus anytime calls and i am only getting 0.2 to 0.5 mbps download speed on my broadband. I was getting 1.9 mbps. I have been checking this at varying times over the past few days to make sure. Can you tell me what has happened ?
Thank you.
Started 1 month ago (2009-10-25 12:21:00)
by MK Caroline
Hi kidder44
Ok, I have run a few line tests on your line, and I need you to test with the Tiscali supplied modem/router and confirm if the same problems are occuring when using that. I also need to confirm that you are testing from the backplate of the main phone socket in the house (unscrew faceplate to reveal test socket). Please ensure all cabling is ok, not cracked etc.
I have ...
Started 3 days, 1 hour ago (2009-11-25 11:46:00)
by MK_McPJ
Hi chris_selby
Can you try plugging a filter directly into the backplate of the master socket and then connecting your telephone ONLY to the filter - please advise if you still get the crackling on the line.
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Hot threads for last week on Broadband Service Support::
Started 2 weeks, 1 day ago (2009-11-12 16:59:00)
by martinvic
Rain causing dropouts?
Hi
I have Tiscali up tp 8MB Broadband which I am only able to receive up to 4MB.
Speed tests show that I am getting around 4MB, sometimes slightly under, sometimes slightly over.
The problem I have is that when it rains I costantly get my broadband slowing to a crawl and eventually stopping.
If I...
Started 1 week, 1 day ago (2009-11-20 09:42:00)
by aryserino
Need a replacement or Engineer (3143777)
Hey,
I tried to change the settings on the router (just Wireless name and password) and I have somehow broken the router this way. Ive spent over ?20 on phonecalls to no avail. I've had friends who know all there is to know about internet routers and nothing works. From what we can make out...
Started 4 weeks, 1 day ago (2009-10-29 21:16:00)
by MK Caroline
Hi nojcarter
Can you please comfirm that you have replaced the microfilters, and that all cabling looks ok. I also need you to test with the Tiscali supplied modem/router and confirm if you get the same problem with that.
Started 4 days, 18 hours ago (2009-11-23 19:27:00)
by MK Caroline
Hi JohnG121
Looking at the reasons behind the disconnections, they all appear to point to internal wiring/equipment/setup. If you are experiencing the same problem with the Tiscali supplied router/modem via the backplate with new microfilters, then the next step would be to send out a Tiscali engineer. Please note that depending on the engineers findings the visit may be chargeable.
...
Started 1 week ago (2009-11-21 12:36:00)
by Geno
Hi,
I recently contacted Tiscali support by e-mail regarding problems with the BBC iPlayer and 4OD video streaming in the evenings and at weekends. The responses I received were unhelpful and obviously copy-paste jobs from a "keep him busy and maybe he'll give up" script. Unfortunately I did, but I have since decided not to simply give up on this issue. I want to be able to use the service I'm...
Started 3 days, 19 hours ago (2009-11-24 18:26:00)
by harty01
Although my router has connected ata speed of 4352 Kbps download and 32 Kbps upload the speedtest is only giving me a download of speed of 1.11 Mbps and an upload speed of 0.03 Mbps. The ping time has gone up from about 57/58 ms to 273 ms.
Heres the link to the speed test result.
http://www.speedtest.net/result/632528766.png
Started 1 week, 1 day ago (2009-11-20 08:49:00)
by cyanescent
no broadband access.
Hi,
I've been without broadband access for the past two weeks. I've raised several requests via the online help function, the most recent of which is ref 091112-001173, Raised to Remedy 12/11/2009 11.43 AM The ref for the 'raised to remedy' is UKHD00003125287
Subsequent to this being raised to remedy,...
Started 3 days, 1 hour ago (2009-11-25 11:46:00)
by MK_McPJ
Hi chris_selby
Can you try plugging a filter directly into the backplate of the master socket and then connecting your telephone ONLY to the filter - please advise if you still get the crackling on the line.
Started 2 days, 11 hours ago (2009-11-26 01:59:00)
by blu
THOMSON TG585 secure?
Hello
I've just had a THOMSON TG585 v7 router installed by a Tiscali engineer.
How can I check that the wireless access is secure from use by my neighbours?
Also, I am about to get a wireless printer, how will I allow it to see the router if it is secure?
Cheers
Started 1 week ago (2009-11-20 18:08:00)
by vee
Help needed urgently ............. Pudsey is ....
following me everywhere ................
around the tiscali forums ............
What shall I do MK_ ..? .............
Attached Images
Pudsey image ...300000.jpg (234.7 KB, 12 views...
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Size: 261 bytes
