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When Tiscali finally accepted that we STILL did not have a connection after they sent their first engineer, they ordered BT to attend again. This time I don't think my wife would have let the bloke out of the house had he not fixed it. He came to our home and tested the line and said "no broadband here". He went to the exchange and said "no broadband here - it's disconnected 'cause it's...

yeh i had to use cisas,even then they dragged their heels they are slow in more ways than 1, especially the billing side i sucessfully cancelled my service with them last month switch provider, account closed owing them no money at all today i got a bill for £20,?? so i rang them (ofcom complaints dept) and was told they will sort it out,so we will see, if i keep getting these bills i will be looking into taking some legal action against...

I'll be honest, I'll hang up on Customers. I get paid to do a job to the best of my ability, with the resources I have available to me. If someone comes on my phone shouting at me, swearing at me, not listening to me, I won't help them, I'll get them off the phone as fast as I can, if that means hanging up on the customer then I will ! Treat the person at the other end of the phone with a bit of half decent respect and I...

Thanks, ashleybones. While my experience is not as bad as yours, I too will be asking Tiscali for a refund for down time and phone calls. I had read somewhere, perhaps on The Scream, that there was some sort of Tech support in England, poss Milton Keynes. Has anyone else heard of this? Failing that, is there a Complaints no which is UK-based? Probably unlikely, I know, but I have to ask

It's now almost 2010 and despite the length of time this thread, and tiscali's poor service, have been going on. Things are not better, maybe worse. My recent experience is here: http://tinyurl.com/ykb2wua I'm steering clear of them for ever. -- Al

If you get lonely or you suffer from depression, and you need someone to talk to ..... or they just let you out for the day Well heres something interesting we all keep reading about Tiscali complaints ok so I called virgin media public telephone number 0800 952 8027 and said im interested in Broadband .... the man said ok how can we help I asked " how many newsgroups does virgin support" answer "what are news groups...

Tam, thanks for your post. To be honest I suspected as much with regards to it being automated it’s just a bit of a ‘kick in the teeth’ seeing the money go out of my account despite the lack of internet! In my experience the billings department (based in Scotland?) have always been helpful and very pleasant and as long as I do eventually get the money back for the time I didn’t have service (+ the £20 as promised) then I’ll have no...

13 days is way too long,. it's annoying but a fact that with ISPs you don't really find out how good they are until something goes wrong,. tiscali consistantly fails when you need them to do something,. at least that is my experiance.. glad you got it sorted Sil PS, did BT do something to fix it or did you need to contact tiscali to replace something in the exchange?

Thanks for your comments and sympathy. My wife is at home today awaiting a visit from BT Wholesale engineer. I spoke to Tiscali (India) yesterday who stated that they are still under the impression that the broadband on the line is 'active'. They say that the report they got from the last engineers visit said nothing of the fact that the broadband was 'bypassed'! So what did it say?! They say that the 'test' they...

How did this tortuous tale end? I'm a Tiscali customer, and whatever problems I've had have always been sorted - probably because they have been minor. I've 'heard' all sorts of tales about Tiscali's poor service, but you are the FIRST complainant-in-person I've seen.