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No Keith, it doesn't work that way. The advertised rate is shown tax inclusive, but if the tax changes, then the charge similarly increases, they are not obliged to retain it at the 'advertised' rate. Taxation and variations of it are allowable. (This is because previously firms could advertise the cost EXCLUSIVE of VAT, as they could not claim to know what the Govt would charge - or change - in a budget. The ASA then blocked...

Vodafone have a great webteam that visit this forum, here is how to get in touch:- Vodafone Webteam-for Customers With Problems

Locutus, I believe that you are right. Do you know who I can lodge a complaint with? Quite clearly, the DCA is not covered by the FOS eventhough Westcot believe that they are!!!!! The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your...

I have made international calls of over 70 mins before, at my previous address, when with Talk Talk... and all they did was charge me the lower rates for those. So, given there wasnt a problem earlier, I see no reason why there is one now.

I am extremely fed up of hearing daily these stories of overbilling,disconnection s/long waiting periods for re-connections after bill payment has been made/Costly charges being made for speaking to their overseas call centres/lack of response to reported problems/Their excuses of teething problems with the Vista programme and countless other complaints. If you have been a victim of any of these then please give brief details here and I will...

Hi Vodafone Distressed, Before you take the step of taking things to court could you provide me with the additional details I enquired about in my initial post which will help me to determine how helpful I can be here. Thanks, Lee Web Relations Team Vodafone UK

I cancelled the contract in writing within the 7 days and they say they didnt recieve the letter, they obviously know we arent using the phone because they cancelled the sim from day 1. My second letter they say was recieved to late to late to cancel, yet I had another cw person saying that I could cancel it over the phone and to just take the phone back to the shop which we did and they wouldnt take it. It is unbelievable what has gone on but...

Ouch ! So Locutus has the best plan then. I had no idea that a service contract was any different to a credit agreement, in expecting to see a copy of the contract. Had they dealt with that question last spring, the matter could have been taken care of. So, I guess settling asap wont look as bad as leaving an unpaid debt. Should I write to Wescot or o2?

go in a try and show them, nothing ventured, nothing gained.

I forgot to add that i DID transfer my old number, now i have photos and ring tones on my old phone that i am unable to transfer onto the new one. I specifically said to the shop assistant that i didnt want to lose the pictures as they are of my grandaughter when she was born, and he said' just bluetooth them across', but i have tried that and it doesnt work, as the blackberry wont acknowledge or accept my old phones bluetooth!!!!...