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I'm glad to hear you have most of your money at least. I'd tell him he can have all his product back when he returns what money you did give him. I really hope you will reconsider and still go after this guy with a complaint to the Contractors Board and the AG. Perhaps you can prevent someone else from getting raked by this idiot.

Thanks for the great advice! We couldn't recreate the problem exactly, it's a slow leak, one person thought it was most likely from condensation. But there is some leaking in the windows. The guy was good, so we ended up getting all of the windows in the house changed. He said that if the windows do not fix the leak, they will tear apart the ceiling and find it, they have a good reputation, and do much more than windows anyway. 24...

I was wondering in this old thread which company you went with, and were you happy?

All helpful suggestions. The windows are that old rippled glass and I hope to keep it but I might add the window film on the inside. Noise might be an issue so its possible I might have to reglaze w/ laminated. The windows don't open; I think I'll need to look into the fire code and find out what egress requirements there are here. Thanks again for the feedback. Much appreciated.

If you have older wood windows, the weight pockets are not insulated and should have a polyurethane foam injected into them. Any window with Low-E will be sufficient,however, you should continue to do your research and find the best window for your application. Your air leakage issue should be addressed with a good replacement window. Some are much better than others when it comes to air leakage.

I don't think it would look right. The outside should all be the same color. However, if you have window trim, that could be a different color than the window itself and may lessen the "grey hole" effect. But I'm not sure I quite understand what you mean be "grey hole".

Marvin Ultimate double hung, with storms, is our window of choice.

Thanks all for your replies. I just placed my order and I chose cashmere with cashmere grids. I upgraded to to hi transparency screen so I am hoping it does not look like a grey hole.

Yep. Same guy. He did my friend and neighbors roof, siding, bay and some DH windows. Turns out, the neighbor in question went to work for him as a labor hand - with no experience - a couple days after they started my house and was actually one of the chisel guys. I don't think the neighbor knows what is/isn't under his shingles, but the windows looked OK to me and to him. I should have been more diligent, lots of egg on my face. But...

I cannot believe how many similar problems we all have with Pella. I expected them to be the best and that is why you would pay those higher prices. It turns out that I should have bought standard cheap replacements, I bet they would have been better. Erica K, I am in awe, DHD also worked on our windows, they suck, sorry to be blunt. We started our process in August with a "one-two week" installation for completion, well it is now...