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I can hardly believe that you were on the phone to Sky for 2 hours and they still did not realize it was the package you were on that causes the problem not your router. It gives an indication of how alert some Sky agents are. Possibly the new 'router pilot section' will pick up the mistake and cancel the router.

Quote: Originally Posted by neilmcl Well you're not on the Mid package then are you, it may be worth changing your profile to avoid any further confusion. If I were you I'd start looking to move to an ISP that isn't so heavy handed with their traffic management, others have recommended Plusnet or ADSL24. Failing that if you're in a Virgin Media cable area you could always give them a go, although they can be expensive....

If as your stats indicate you are on Sky Connect then the only soloution is to leave for another ISP. Check your exchange to make sure that it has Sky LLU, if it does then ring Sky and tell them if you are not transfered onto it you will have no other choice but to move ISP.

Yep I'm still in the test socket. Which is the best number to call for this?

Quote: Originally Posted by nimbus_cup download 2848kbps upload 373kbps wired or wireless it stays about the same on laptop and desktop this is the package i'm on "You have Sky Broadband Connect which offers a maximum download speed of up to 8Mb" Well you're not on the Mid package then are you, it may be worth changing your profile to avoid any further confusion. If I were you I'd start looking to move to an...

THanks for replies - sorry forgot to mention that is from the test socket. Is that all I can expect from my line then - even though I was getting 750-800k for approx 12mths before the change ?

possibly due to the move to adsl2+ - try your test socket assuming you have one...