ISP Complaints & Problems | Forum profile

Very interesting read, but also very worrying, that there seems to be very little that is being done to bring the wrongdoers to book.

Well if you get no satisfaction they do have a complaints prcedure according to the FAQ. Do Unicom have a Complaint Handling and Dispute Resolution Code of Practice? Yes. In order to obtain a printed copy of the Unicom Complaint Handling and Dispute Resolution Code of Practice, please email info@switchingon.com , contact customer services on 0161 946 4444 or click Unicom Complaints Handling to download the document in PDF format . The...

Is it Unicom or Unicon? Having been gulible enough to fall for the sales patter and then find that instead of 17% cheaper than my previous provider Unicom works out 25% more a total difference of 42% between the sales promise and reality I am mad with myself. In trying seek help from unicom I found: 1. Contracts dept rude, obstructive and even amused by my compliant 2. Trying to make a complaint in any meangingful way was more difficult than...

I had an acceptable adsl24/enta.net broadband service until 13 August and 21CN introduction, after which I lost it all. Many calls (all noted) to enta.net resulted in no help whatsoever, beyond "try reconnecting later". after 5 days it was established by a tech-savvy friend that router was up to the new spec, but he had to download some new settings on his iphone, after which connection re-established. at no stage did...

Openreach engineer has no real say whether visit is chargeable or not, depends on the ISP if it decides to onpass any charge to customer. I would hazard guess that in 99% of cases the engineer would say no charge, saves getting an earfull of abuse. Since the OP has no contract with BT they probably won't talk to him anyway. Standard callout is £85 plus minimum 1 hour at £55 p/h (+VAT) chargeable if the fault is found not to be with any...

So they charged £150 because some router settings needed changing? Wow I'm really doing the wrong thing here, just imagine how much money we could all make if we setup a business to operate in the same.. oh now I see . Do you have any written evidence from the engineer that he said no charge would be made? If not then it's going to be a tough ride because how do you prove the charge is unfair? It might be worth taking the matter up...