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ISP Complaints & Problems | Forum profile
Forum profile page for ISP Complaints & Problems on http://www.ispreview.co.uk. This report page is the aggregated overview from a single forum: ISP Complaints & Problems, located on the Message Board at http://www.ispreview.co.uk. This forum profile page summarizes the general forum statistics such as: Users Activity, Forum Activity, and Top Authors, which are reported in either a table or graph below for a given reporting time period. Additional forum profile information for "ISP Complaints & Problems" on the Message Board at http://www.ispreview.co.uk is also shown in the following ways:

1) Latest Active Threads
2) Hot Threads for Last Week

Warning: These statistics are generated using 'best efforts' and can experience delays and reporting errors at times. Please note that such statistics do not constitute a forum's popularity and/or exact posting volumes at any given reporting period.
Site: ISPreview.co.uk Forum - ISP Complaints & Problems
ISPreview.co.uk Forum
(site profile, domain info ispreview.co.uk)
Title: ISP Complaints & Problems
Url: http://www.ispreview.co.uk/talk/forumdisplay.ph...
Users activity: 28 posts per thread
Forum activity: 7 active threads during last week
 

Posting activity on ISP Complaints & Problems:

  Week Month 3 Months
Threads: 7 19 45
Post: 14 60 126
 

ISP Complaints & Problems Posting activity graph:

Posts by:  day  week  month 

Top authors during last week:

Name
Posts
Mark.J
4
user's latest post:
UK2 Meltdown
Published (2009-11-11 09:47:00)
http://www.theregister.co.uk/2009/11...ail_long_fail/
Essex Guy
4
user's latest post:
UK2 Meltdown
Published (2009-11-13 11:07:00)
I've been without email via UK2.net since 6/11/09 and I've also been advised that mail to me is being bounced. Sent them a support 'ticket' yesterday but so far no reply. However, I got some email this morning, but only dated today. Seems they may have moved mail out of house as I'm seeing stuff like Received: from smtpin01.hostedemail.com (smtpin01.a.tucows.com [10.5.16.1]) in the headers and no mention of UK2.net....
dtj1956
1
user's latest post:
UK2 Meltdown
Published (2009-11-06 00:42:00)
I don't know whether you are aware of this but UK2, a pretty large ISP has had serious problems lately with the failure to provide email for over three weeks. I spoke to a sales operator there today who told me that their support desk was in meltdown. My interest is that the school where I work has suffered such failure which has rendered the business side of the school paralysed and UK2 have not had the ability to rectify the problem....
turobace
1
user's latest post:
UK2 Meltdown
Published (2009-11-07 11:24:00)
Sorry chaps but the article is wrong!!! POP email is not working and they can't be bothered to respond to tickets.
Lindilou39
1
user's latest post:
AOL UK - A Cautionary Tale -...
Published (2009-11-11 19:56:00)
Luckily I have a partner/husband which helps assist in such matters, he is the account holder or was of AOL and is now of BT internet but I pay the bill, we have seperate bank accounts but we choose to put all DD instructions to my bank account even though my Husband is the named account holder for all bills...If I choose to cancel a DD unfortunately for any provider in business there is little they can do to reset a DD in order to continue to...
Mark.J's Avatar
1
user's latest post:
UK2 Meltdown
Published (2009-11-11 09:47:00)
http://www.theregister.co.uk/2009/11...ail_long_fail/
simonlondon
1
user's latest post:
UK2 Meltdown
Published (2009-11-13 14:50:00)
We also hot our website and email with UK2.net. We've been without POP email now for 10 days! Service Desk Support do not even bother to reply to requests, and in fact deleted a ticket without bothering to reply. We use Exchange Server to pop email and distribute to email accounts. Our business processes depend upon this email reaching the intended recipient via Outlook, and not via WebMail because we automatically process emails...
longstack
1
user's latest post:
UK2 Meltdown - Page 2 -...
Published (2009-11-14 12:41:00)
We have been customers of Uk2 for over 5 years .They host several of out web sites all as been well untill they decided about 3 months ago to charge us £1 for every enmail address that we used through them. This was even though we had paid in our web hosting charge for up to 50 free email address. The exscuse was it wasto stop SPAM. what a load of SPAM. Since then out email has not worked to our pop account. It fails and times out.They will...
  

Latest active threads on ISP Complaints & Problems::

ISPreview.co.uk Forum
Started 1 week, 3 days ago (2009-11-06 10:07:00)  by Mark.J
ISPreview covers Internet Access Providers, so you won't find much about web hosts here. Our sister site has a few more details but it never really took off like this one: http://www.host-review.co.uk I would suggest moving host and if you need any help with that then let us know, there are a lot of experienced people on here.
Thread:  Show this thread (12 posts)   Thread info: UK2 Meltdown Size: 423 bytes
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ISPreview.co.uk Forum
Started 3 months ago (2009-08-13 00:05:00)  by gadfly
[Unfortunately AOL UK chose to ignore this email… and a second… and two attempts to contact them via their Online Help Area. Consequently I had no option but to contact them via their premium rate phone line. This is AOL UK’s Cunning Ploy No. 2. Totally ignore all attempts by customers to make contact in writing to resolve problems of AOL UK’s making, force them to use premium rate numbers ...
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ISPreview.co.uk Forum
Started 1 week, 5 days ago (2009-11-04 14:54:00)  by Mark.J
PlusNet/Madasafish are both part of BT so if you continue to have problems then you can at least get the phone service resolved by having a moan to BT directly about it, I hope. Best thing you can do in the short term is to keep pestering them, don't be rude, just keep the pressure on. If problems continue then take a look at our complaints section: http://www.ispreview.co.uk/new/complain...
Thread:  Show this thread (3 posts)   Thread info: Plus net?? worst move i ever made. Size: 518 bytes
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ISPreview.co.uk Forum
Started 2 months, 2 weeks ago (2009-09-03 08:47:00)  by Mark.J
Firstly, welcome to the "wonderful" world of Mobile Broadband. What you have experienced with speed is actually quite normal and we've covered this a lot on ISPreview over the past two years, check out our own experiences with Vodafone: http://www.ispreview.co.uk/articles/...ile_broadba nd/ Please also review their Mobile Broadband service here as we need more feedback: http://...
Thread:  Show this thread (3 posts)   Thread info: Utterly terrible Vodafone broadband... Size: 1,383 bytes
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ISPreview.co.uk Forum
Started 2 weeks ago (2009-11-02 10:00:00)  by Captain_Cretin
Can you borrow a friends modem or router to check it is not a fault with the freebie Thompson one?? I have had several friends who have ditched the Thompson routers due to various glitches. A decent router can be bought for under £40, depending on the need for "N" wireless.
Thread:  Show this thread (12 posts)   Thread info: Be Unlimited and Thomson modem issues Size: 315 bytes
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ISPreview.co.uk Forum
Started 1 month ago (2009-10-16 11:05:00)  by LeeH
It might be worth running a BT speedtest and posting the results of what your IP profile etc is
Thread:  Show this thread (16 posts)   Thread info: What's happening to Entanet? Size: 95 bytes
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ISPreview.co.uk Forum
Started 3 weeks, 4 days ago (2009-10-21 18:47:00)  by drsox
First, is it true that they have undercharged you? If so.. you should probably ask them about some kind of payment plan (most companies will let you pay more per month over 1 year or so.. to cover the cost; rather than paying it all at once). Secondly.. try and ask them to back down a bit on what you owe, after all.. it is their mistake Tom - www.mouselike.org
Thread:  Show this thread (4 posts)   Thread info: PlusNet Have Undercharged me and want more Money! Size: 551 bytes
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ISPreview.co.uk Forum
Started 2 months ago (2009-09-10 18:27:00)  by albertrn
You could try this freephone number, 0800 121 7015 but be prepared for a long wait. I'm still waiting for a phone bill after a year and nine months. Make sure you are being billed for the correct package , I think that is where my account went belly up and it still hasn't been sorted.
Thread:  Show this thread (22 posts)   Thread info: PostOffice NoGo Size: 310 bytes
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ISPreview.co.uk Forum
Started 1 month, 2 weeks ago (2009-09-28 11:05:00)  by Mark.J
Here are some ideas to try: http://www.fruk.net/ http://www.metal-machine.de/readerror/ http://codebox.org.uk/controller?page=home http://www.hootech.com/NetMeter/ Don't know which is best but the one by Metal Machine (2nd link) is quite well tried and tested I think.
Thread:  Show this thread (2 posts)   Thread info: A Software To Log The Connectivity ? Size: 618 bytes
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ISPreview.co.uk Forum
Started 1 month, 3 weeks ago (2009-09-22 23:45:00)  by panzer
OMG, what a horror story. I would have recorded the calls to be honest if i had been in your position, sent an email also to confirm cancellation and to top it off also sent a letter dated on the day of your last trial date.
Thread:  Show this thread (6 posts)   Thread info: Virgin Media Nightmare Size: 224 bytes
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Hot threads for last week on ISP Complaints & Problems::

ISP Complaints & Problems
RE: UK2 Meltdown - 8 new posts
Started 1 week, 3 days ago (2009-11-06 10:07:00)  by Mark.J
ISPreview covers Internet Access Providers, so you won't find much about web hosts here. Our sister site has a few more details but it never really took off like this one: http://www.host-review.co.uk I would suggest moving host and if you need any help with that then let us know, there are a lot of experienced people on here.
Thread:  Show this thread (12 posts)   Thread info: UK2 Meltdown Size: 423 bytes
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ISP Complaints & Problems
Started 3 months ago (2009-08-13 00:05:00)  by gadfly
[Unfortunately AOL UK chose to ignore this email… and a second… and two attempts to contact them via their Online Help Area. Consequently I had no option but to contact them via their premium rate phone line. This is AOL UK’s Cunning Ploy No. 2. Totally ignore all attempts by customers to make contact in writing to resolve problems of AOL UK’s making, force them to use premium rate numbers ...
Thread:  Show this thread (13 posts)   Thread info: AOL UK - A Cautionary Tale Size: 10 kb
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