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Installation and Setup Help | Forum profile
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Forum profile page for Installation and Setup Help on http://www.osticket.com.
This report page is the aggregated overview from a single forum: Installation and Setup Help, located on the Message Board at http://www.osticket.com.
This forum profile page summarizes the general forum statistics such as: Users Activity, Forum Activity, and Top Authors, which are reported in either a table or graph below for a given reporting time period.
Additional forum profile information for "Installation and Setup Help" on the Message Board at http://www.osticket.com is also shown in the following ways:
1) Latest Active Threads
2) Hot Threads for Last Week
Warning: These statistics are generated using 'best efforts' and can experience delays and reporting errors at times. Please note that such statistics do not constitute a forum's popularity and/or exact posting volumes at any given reporting period.
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Posting activity on Installation and Setup Help:
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3 Months
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Threads:
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27
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83
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184
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Post:
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45
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149
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331
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Installation and Setup Help Posting activity graph:
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Top authors during last week:
user's latest post:
Problems after Installation of...
Published (2009-12-12 09:46:00)
Hi all, I guess that I have found the problem. I was abel to test my installation on a second webserver and there it's running fine (I can open the admin and config panel). The problem is that I have two domains.. each of them in one sub-directory. In my case it was "CHS". The installation of osTicket has not detect that "CHS" is my root and not "html". I hope that my host provider can...
user's latest post:
Problems after Installation of...
Published (2009-12-11 09:59:00)
It's the same in mine. Code: require_once('Mail/mimeDecode.php'); The strange thing is that from what I can tell, the location of "Mail/mimeDecode.php" should be "pear/Mail/mimeDecode.php" But it works just fine for me as "Mail/mimeDecode.php" Is your mimeDecome.php in "/home/www/myaccount/html/CHS/support/include/ pear/Mail/mimeDecode.php " Because that is...
user's latest post:
Create tickets
Published (2009-12-08 17:03:00)
If you are using a smart phone like a BlackBerry or an iPhone just create it as an e-mail....or are you trying open one with a text mesage?
user's latest post:
emails are being fetched but no...
Published (2009-12-11 07:28:00)
ok after much much pulling hair out , I have got it working the only thing is that it only seems to fetchmail and create tickets every time i click the submit button in the emails section I dont undesrtand why it is it only picks up mails when i log in and click the email section then click submit ? perhaps its something funny on my cron job? var/www/upload/include# crontab -l # m h dom mon dow command * * * * * /var/www/upload/api/cron.php
user's latest post:
Datei Anhänge
Published (2009-12-14 06:38:00)
Kann wirklich keiner helfen???
user's latest post:
Create tickets
Published (2009-12-09 05:42:00)
yes exactly... trying to open a ticket with a text message.. how is it possible ?
user's latest post:
Timezone Problem
Published (2009-12-11 21:15:00)
Quote: Originally Posted by durangod im grasping here but where is your host at, if you host is in another time zone it may go off your host time and you may have to adjust further.. im prob way off the mark but just the first thing that hit me, but as i said im grasping.. Hi, thank for your reply, we are using localhost in our office, i already at the server set the right time, and timezone, but the OSticket still not at the same time.
user's latest post:
Add reply to Emails to ticket...
Published (2009-12-05 00:01:00)
hi, i´m new here i can not find the botton ADD REPLY, i see only the buttons reply
user's latest post:
Display list of existing tickets
Published (2009-12-06 18:52:00)
I've been searching through the Wiki on a way to do this, but haven't come up with anything yet. So I hope someone can help me :-) In an effort to minimize the amount of tickets we get, I would like to display a list of all tickets (or just the ones that's been answered) on a page, so that they can see if their question has been discussed before. Any way? Thanks muchly!
user's latest post:
E-mail issue
Published (2009-12-06 16:41:00)
Is seems that is a firewall problem. eth0 is marked as external or internal?. And eth1?. If eth0 router is marked as external and it should be, you should allow SMTP or Mail System in the 'Filtering rules for traffic coming out from eBox' firewall's rules set.
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Latest active threads on Installation and Setup Help::
Started 5 days, 15 hours ago (2009-12-10 17:09:00)
by Hal.Noble
All,
I am also seeing the same thing happen even tough my installation is different; fill out form provided at /setup/install.php, click on Install and get back a blank page.
My setup includes:
- IIS6.0
- php 5.2.5
- MySQL 4.1.22
I am using an authenticated MySQL user and am able to create a database, tables, permissions using the mysql command line tool as this user.
...
Started 2 days, 2 hours ago (2009-12-14 06:38:00)
by Vossy001
Kann wirklich keiner helfen???
Started 6 days, 18 hours ago (2009-12-09 14:13:00)
by kenneth
Where are those files actually located? What is the correct file path to those files?
What are you doing with the setup folder after installation?
-Ken
Started 4 days, 3 hours ago (2009-12-12 05:07:00)
by Vossy001
Sorry my english is not so good, the settings.php is in ---> Upload ---> Include directory.
Und einmal in deutsch die Settings.php befindet sich in dem Verzeichniss Upload/Include und diese mußt du dann auf 777 setzen ansonsten kann er nicht weiter Installieren.
Gruß
Vossy001
Started 5 days, 5 hours ago (2009-12-11 03:34:00)
by durangod
im grasping here but where is your host at, if you host is in another time zone it may go off your host time and you may have to adjust further.. im prob way off the mark but just the first thing that hit me, but as i said im grasping..
Started 6 days, 2 hours ago (2009-12-10 06:02:00)
by Antony
ok well after some time I have delivery failures , so perhaps there is something else wrong somewhere I am going to have a look around:
The original message was received at Thu, 10 Dec 2009 04:38:26 -0500 from localhost [127.0.0.1]
----- The following addresses had permanent fatal errors ----- <support@midas.co.za>
(reason: 554 5.4.6 Too many hops)
----- Transcript of ...
Started 1 week, 4 days ago (2009-12-04 17:13:00)
by sixstringssteve
I am trying to work past the SMTP issues also. You said you are using outlook with your current set up but make sure you are using the same port on OS Ticket as Outlook. I know many ISP's are blocking port 25 and making customers use another port. Also make sure the authentication is set correctly. You will have to check with your email server settings? Are you hosting yoru own e-mail server...
Started 1 year, 8 months ago (2008-03-29 03:36:00)
by peter
Sounds like a session issue. You might want to check session path in php.ini and make sure it is set to a valid directory. You installed RC4, right?
Started 1 week ago (2009-12-09 06:56:00)
by ajonator
Hi i've also got a problem with the email fetch function.
When i go to Admin Panel -> Emails and set up the settings for POP3 and SMTp and then klick submit the page goes blank in the searchbar it says "http://lala.domain.se/scp/admin.php?t=email&id=1" and i've let it sit there for a while but nothing happens....first time installing OSticket so i'm no pro.
Also got an issue with ...
Started 1 week ago (2009-12-08 17:03:00)
by sixstringssteve
If you are using a smart phone like a BlackBerry or an iPhone just create it as an e-mail....or are you trying open one with a text mesage?
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Hot threads for last week on Installation and Setup Help::
Started 6 days, 18 hours ago (2009-12-09 14:13:00)
by kenneth
Where are those files actually located? What is the correct file path to those files?
What are you doing with the setup folder after installation?
-Ken
Started 5 days, 15 hours ago (2009-12-10 17:09:00)
by Hal.Noble
All,
I am also seeing the same thing happen even tough my installation is different; fill out form provided at /setup/install.php, click on Install and get back a blank page.
My setup includes:
- IIS6.0
- php 5.2.5
- MySQL 4.1.22
I am using an authenticated MySQL user and am able to create a database, tables, permissions using the mysql command line tool as this user.
...
Started 1 week ago (2009-12-08 17:03:00)
by sixstringssteve
If you are using a smart phone like a BlackBerry or an iPhone just create it as an e-mail....or are you trying open one with a text mesage?
Started 5 days, 5 hours ago (2009-12-11 03:34:00)
by durangod
im grasping here but where is your host at, if you host is in another time zone it may go off your host time and you may have to adjust further.. im prob way off the mark but just the first thing that hit me, but as i said im grasping..
Started 6 days, 2 hours ago (2009-12-10 06:02:00)
by Antony
ok well after some time I have delivery failures , so perhaps there is something else wrong somewhere I am going to have a look around:
The original message was received at Thu, 10 Dec 2009 04:38:26 -0500 from localhost [127.0.0.1]
----- The following addresses had permanent fatal errors ----- <support@midas.co.za>
(reason: 554 5.4.6 Too many hops)
----- Transcript of ...
Started 1 week, 4 days ago (2009-12-04 16:42:00)
by sixstringssteve
OK I feel like a dope. I had an access-list issue in my firewall that prevented me from reaching my SMTP server off site. I have that part fixed but I still am having the Exchange issues.
Started 1 week, 2 days ago (2009-12-07 06:02:00)
by JOML
Hi all,
I've checked this issue with my host provider and he found an error.
The folder is available at ...\include\paer\Mail
Quote:
[Mon Dec 7 10:45:30 2009] [error] PHP Warning: require_once(Mail/mimeDecode.php) [<a href='function.require-once'>function.require-once </a>]: failed to open stream: No such file or directory in /.../support/include/class....
Started 1 week, 1 day ago (2009-12-07 17:18:00)
by Xposure
I have the same problem, any ideas?
Started 1 week ago (2009-12-08 19:03:00)
by bgarlock bgarlock is offline Junior Member
Hello,
I first just want to say what a wonderful find osTicket is - it has most everything we need in a ticket system, and won't require any "hacking" on our part to fit our workflow.
My main concern is easily accessing our old ticket systems. I am thinking of just going through and trying to field map, exporting and importing to the osticket db.
Before I do this, I was wondering ...
Started 1 week ago (2009-12-08 14:53:00)
by spresley Junior Member
I'm a little frustrated here.... I feel I've followed what limited install instructions exist. I can login via the admin account that I created from the setup page.
Once logged in ( http://mydomain.com/support/scp/login.php ), I click the Admin Panel link in the upper right corner, the admin panel link becomes a link for the staff panel and I see the following tabs across the top of the ...
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