ADSL2 Connection/Service Issues | Forum profile

You can't get any form of ADSL without a phone line. Normally in new construction the builder, through his electrical contractor, will have taken the internal phone cables to a point on the external wall. The next bit is usually up to you, and your options depend on where you are. In some few places the energy company can give you a bundled package deal, otherwise it's Telstra and possibly Optus....

What plan are you moving from and to? When you say "the new house already has Optus ADSL internet" who owns this service. You? or the previous tenants?

zebidy wrote: How long should I wait to see my old PSTN number ported? Few days - 1 week I think. Definitely not one month. You should email residentialsupport@exetel.com.au to get this, and the fact there is still a dial tone, sorted out. Ask them about the billing too; though you may need to refer that question to billing@exetel.com.au

Your service is already unblocked.

Nothing particular jumps out in those stats (just well below average in terms of speed and noise on the line). Also, the constant power cycles *may* point to a modem fault so if you can borrow a replacement modem this would be a good test to conduct. Otherwise Exetel may perform some line tests to diagnose the issue further. If you don't get an Exetel engineer following up on this thread in the ...

Try using phone number for username, instead of phone number@sa.exetel.com.au

You can (and probably should) reply to the ticket itself to say the problem is still not fixed. This re-opens it for further investigation and it means it might be looked into before Exetel staff see this thread and actions it.

Never mind. I have re activated the service by googling the excess usage page. Can someone at exetel advise why the service wasn't able to log on and hence the browser was not redirected to the usage block page. User had no idea why they were blocked, and as there was no redirection. I just assumed it was blocked either due to usage or spam or copyright infringement, and hence I tried ...

Turned off the modem all night still the same this morning. this all started when they changed my IP address it was all fine up until then

You note that the issue is with the line to your house, do you have dial tone, and a working voice service? Do you have any noise on the voice service?