Disk Drives (HDD, CD/DVD, Blu-ray) | Forum profile

It's the software that governs the shock sensor in the hard drive.  Here's how to remove it: http://www.ehow.com/how_5573755_remove-protection-vista-windows-upgrade.html  

Hi, Crumden: So if you can spot any disc still in the drive. I realize this is hard to do with a laptop DVD drive, but it's the only thing I can think of. Otherwise, if you are still under warranty, I'd contact Dell about replacing the drive.

paulocon " (I hope ye people are getting well paid for it and not just doing it in yer spare time!) I'll try your last bit of advice just to see, at this stage it's becoming a bit of a hobby to me...." Nope, the forum members volunteer their time gratis, to help other members.         Bev.

Hi Bev, sorry I was too busy the last few days to work on the dimension, would you believe my xps laptop went haywire too! When it rains, it pours.... ha anyway the laptops back to normal now and I got a chance to concentrate on the desktop. Couple of funny things happened along the way, firstly with everything back connected no change to the boot problem, drives are still not recognised. However the sequence lights and POST beeps were...

i chatted online with dell and there sending a tech to my house to replace the drive for free. i was very happy with their service

Well, that is odd, isn't it?  Maybe I'll have to question them on that.  I didn't even give them any drive sizes before they mentioned the max.  I wonder where they came up with that?  Thanks for the page. Mike

but the main problem is i can't write any thing on the dvds...but for the cds its ok....i use nero 8 or 9 software to write on the dvds...now when i try to write any thing on the disk it just eject the tray with a msg burning failed.......

Yes! Yes! Yes, it worked, Big thank you.  One note:   The first times I ran the Code 39 was with the Fix It for Me button -- when I went in to repeat this time the Fix for me came up with the same found but could not fix.  So, I took the three steps back and punt - did the manual – Eureka!   The Drives are proudly in “My Computer” again; and the best part is I tried them and...

The error code indicates a drive failure.  It appears the CD laser has failed while the DVD laser is still functioning.  It is time to replace the drive.  If you are still within the warrenty, contact Dell and they will send a replacement.

OK - I think I've got it figured out (although I could use some further explanation if anyone knows about this)  I was doing some further research, and I read a message about someone who had a similar problem that turned out to be a BIOS setting for the hard drive. I realized, of course, that the only thing that I had changed in this system was the drive itself, so I went into the BIOS to see how it was set up.  On this...