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Vodafone Complaints Log | Forum profile
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Forum profile page for Vodafone Complaints Log on http://www.3g.co.uk.
This report page is the aggregated overview from a single forum: Vodafone Complaints Log , located on the Message Board at http://www.3g.co.uk.
This forum profile page summarizes the general forum statistics such as: Users Activity, Forum Activity, and Top Authors, which are reported in either a table or graph below for a given reporting time period.
Additional forum profile information for "Vodafone Complaints Log " on the Message Board at http://www.3g.co.uk is also shown in the following ways:
1) Latest Active Threads
2) Hot Threads for Last Week
Warning: These statistics are generated using 'best efforts' and can experience delays and reporting errors at times. Please note that such statistics do not constitute a forum's popularity and/or exact posting volumes at any given reporting period.
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Posting activity on Vodafone Complaints Log :
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Week
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Month
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3 Months
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Threads:
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13
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25
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45
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Post:
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40
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65
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110
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Vodafone Complaints Log Posting activity graph:
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Top authors during last week:
user's latest post:
HTC HD2 - ordered for upgrade 2...
Published (2009-12-21 18:54:00)
Quote: Originally Posted by Ben_Vodafone Hi Ibb1982, I really can understand how your feeling over this. My team work very closely with the Relations team from which you have quoted FIT999. I understand that you have heard many conflicting stories regarding your order which isn't on at all. I can guarantee that Vodafone will honor this agreement and you will receive our HD2 as soon as stock is available. I want to make sure that this is...
user's latest post:
Vodafone service - APPALLING
Published (2009-12-21 00:12:00)
Quote: Originally Posted by Mr Grumpy In September I called to get 1 of my 4 phones off a monthly contract and onto pay as you talk. (077806………) The marketing dept then contacted the phone user and persuaded her to take out a contract which then meant that they cancelled my Direct Debit. I knew nothing of this. The first time I had a problem was when my phone and those of my son & daughter were cut off in...
user's latest post:
HTC HD2 - ordered for upgrade 2...
Published (2009-12-19 11:56:00)
HD2 is in short supply. It's not be put on O2 Website but check local stores. T-Mobile also had it last time I looked.
user's latest post:
upgrade error
Published (2009-12-21 14:50:00)
Hi john1797 This is disappointing, I'm at a loss as to why you were told we weren't selling the Touch Pro 2. Vodafone are still selling the Touch Pro 2 (I'm a Touch Pro user and still debating the Touch Pro 2) I'm confident I can turn this around for you, Could you get in contact with me using this link here : http://tinyurl.com/oadqdz Could you include the code WRT135 in the subject line together with providing us with a...
Ibb1982 Ibb1982 is offline 3G...
2
user's latest post:
why do you leave vodafone?
Published (2009-12-19 13:12:00)
I tried getting it on business, but they still said no. I now have my PAC number and ready to move providers.
user's latest post:
Do VF UK really run a credit check?
Published (2009-12-14 08:53:00)
Quote: Originally Posted by Latousakis I am asking as I don't find it ethical to work for a company and use another provider. Seriously, why ? If you're happy with Orange's service to you, (and the fact that they will even give you service) then why go through all this pain and heartache trying to switch to Vodafone multiple times when they keep rejecting you for unknown reasons ? If you work in the PC industry does that...
user's latest post:
help help
Published (2009-12-15 23:25:00)
stall no refund for vodafone its been going on from september keep phoneing the calling center no help keep saying it will be in my bank ac in 10 working help
user's latest post:
help help
Published (2009-12-17 16:03:00)
Hi blade2, You are clearly frustrated and I would like to help you solve the problems that you are having with Vodafone. As part of the Web Relations team I would like to spend some time discussing the issue with you and then, once we have looked into it. Offer you a resolution. As we cannot discuss sensitive details like account information on public forums, could you please contact me by clicking here. (Please put the code WRT135 in the...
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Latest active threads on Vodafone Complaints Log ::
Started 3 days, 20 hours ago (2009-12-19 08:02:00)
by DaveC
Seems that VF are now only stocking this phone for business customers, but you are right they should honour previous orders.
Seems that most Telco's want to clear the shelves of anything that might interfere with selling the iPhone
Started 4 days, 5 hours ago (2009-12-18 23:03:00)
by Rexton270
Quote:
Originally Posted by john1797
after being told that vf no longer supply htc touch pro 2 i gave notice so i could get it else were ?
after 3 phone call from vf i agred to take a sim only contract till i could get the phone i like was available from somewere then i find the htc touch pro 2 now on sale at vf but vf will not sell ...
Started 2 days, 11 hours ago (2009-12-20 16:40:00)
by pctech
Firstly, welcome to the forums, sounds like a bad experience and a half that.
Is the person you mentioned a relative of yours?
Could they have opted for online billing? Have you asked them this and whether they've been being billed normally?
Not quite sure why it would have been an issue for Voda to adjust the DD amount.
The following link may help http://online.vodafone.co.uk/...
Started 1 month, 4 weeks ago (2009-10-25 20:38:00)
by pctech
Firstly welcome to the forum.
If Voda won't help I'd be tempted to go to Otelo http://www.otelo.org.uk
Not sure why they wouldn't recognise the sort code even if it came back as Abbey or Santander. (I bank with first direct but if checked the sort code is registered as HSBC)
I'm sure you took care to ensure the bank's address was filled in correctly, etc.
I wonder if that is what ...
Started 4 days, 1 hour ago (2009-12-19 03:12:00)
by Ibb1982
Other
I will be leaving if they don't sort out my HD2 upgrade which hasn't yet been honoured.
Started 1 week ago (2009-12-16 01:46:00)
by Rexton270
Quote:
Originally Posted by blade2
stall no refund for vodafone its been going on from september
keep phoneing the calling center no help keep saying it will be in my bank
ac in 10 working help
What refund? Overcharge??? Double DD???
Started 1 week, 2 days ago (2009-12-14 01:30:00)
by Rexton270
Quote:
Originally Posted by Latousakis
I am thinking of porting my UK number from Orange to Vodafone or to start a new contract, but when I ran an initial check to see if I am accepted, I was declined... They claim that they cross reference with Experian, but I found no Vodafone traces on experian; not even on any other credit agent!! ...
Started 2 weeks, 5 days ago (2009-12-03 17:28:00)
by pctech
Welcom eot the forum.
We have some helpful Voda staff on here who I'n sure will be along shortly.
Started 2 months, 1 week ago (2009-10-10 09:48:00)
by DaveC
Was this for roaming or in the UK? If roaming there is little you can do if the charges are in line with those published.
I agree these charges are steep but you used the data and so you are liable for it at the published rate.
How much data (in MB) did you use and where?
Was it handset use or where you using it a a modem?
Started 3 weeks, 6 days ago (2009-11-25 17:40:00)
by Espi_Vodafone
Hi Vodacarpet,
I understand your frustration and I would like to look into this further.
Could you please http://help.vodafone.co.uk/system/se...CMD2=contac tus quoting the Ref WRT135 and include your username and a link to this thread in your message body.
I trust that we can resolve this issue for you.
All the best,
Espi
Web Relations Team
Vodafone UK
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Hot threads for last week on Vodafone Complaints Log ::
Started 3 days, 20 hours ago (2009-12-19 08:02:00)
by DaveC
Seems that VF are now only stocking this phone for business customers, but you are right they should honour previous orders.
Seems that most Telco's want to clear the shelves of anything that might interfere with selling the iPhone
Started 1 week, 2 days ago (2009-12-14 01:30:00)
by Rexton270
Quote:
Originally Posted by Latousakis
I am thinking of porting my UK number from Orange to Vodafone or to start a new contract, but when I ran an initial check to see if I am accepted, I was declined... They claim that they cross reference with Experian, but I found no Vodafone traces on experian; not even on any other credit agent!! ...
Started 4 days, 1 hour ago (2009-12-19 03:12:00)
by Ibb1982
Other
I will be leaving if they don't sort out my HD2 upgrade which hasn't yet been honoured.
Started 1 week ago (2009-12-16 01:46:00)
by Rexton270
Quote:
Originally Posted by blade2
stall no refund for vodafone its been going on from september
keep phoneing the calling center no help keep saying it will be in my bank
ac in 10 working help
What refund? Overcharge??? Double DD???
Started 2 days, 11 hours ago (2009-12-20 16:40:00)
by pctech
Firstly, welcome to the forums, sounds like a bad experience and a half that.
Is the person you mentioned a relative of yours?
Could they have opted for online billing? Have you asked them this and whether they've been being billed normally?
Not quite sure why it would have been an issue for Voda to adjust the DD amount.
The following link may help http://online.vodafone.co.uk/...
Started 4 days, 5 hours ago (2009-12-18 23:03:00)
by Rexton270
Quote:
Originally Posted by john1797
after being told that vf no longer supply htc touch pro 2 i gave notice so i could get it else were ?
after 3 phone call from vf i agred to take a sim only contract till i could get the phone i like was available from somewere then i find the htc touch pro 2 now on sale at vf but vf will not sell ...
Started 1 month, 4 weeks ago (2009-10-25 20:38:00)
by pctech
Firstly welcome to the forum.
If Voda won't help I'd be tempted to go to Otelo http://www.otelo.org.uk
Not sure why they wouldn't recognise the sort code even if it came back as Abbey or Santander. (I bank with first direct but if checked the sort code is registered as HSBC)
I'm sure you took care to ensure the bank's address was filled in correctly, etc.
I wonder if that is what ...
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