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Orange Complaints Log | Forum profile
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Forum profile page for Orange Complaints Log on http://www.3g.co.uk.
This report page is the aggregated overview from a single forum: Orange Complaints Log , located on the Message Board at http://www.3g.co.uk.
This forum profile page summarizes the general forum statistics such as: Users Activity, Forum Activity, and Top Authors, which are reported in either a table or graph below for a given reporting time period.
Additional forum profile information for "Orange Complaints Log " on the Message Board at http://www.3g.co.uk is also shown in the following ways:
1) Latest Active Threads
2) Hot Threads for Last Week
Warning: These statistics are generated using 'best efforts' and can experience delays and reporting errors at times. Please note that such statistics do not constitute a forum's popularity and/or exact posting volumes at any given reporting period.
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Posting activity on Orange Complaints Log :
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Week
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Month
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3 Months
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Threads:
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8
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16
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39
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Post:
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9
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20
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73
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Orange Complaints Log Posting activity graph:
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Top authors during last week:
user's latest post:
Orange extended my contract to...
Published (2009-01-08 10:11:00)
Yes, thats exactly it Robbijay. Orange don't have a complaints department because we think (sat there in our huge tropical, overseas offices sat on thrones made from money and the skulls of 02 and Vodaphone employees) that if we make a complaints procedure too difficult then customers don't complain. The complaints goes like this. CSR -> Team Leader -> CSM (which no-one will ever speak to because it will never get...
user's latest post:
fed up with orange ive now gone...
Published (2009-01-04 13:49:00)
Quote: Originally Posted by Tony Montana Good day Neil, As far as I am aware, if Orange have passed (sold) the debt on to a DCA then they cannot take any action on the account. I would say the best option would be to deal with the DCA and show them the proof of payment that you have. tony just thought id let let you know orange sent me a letter of explanation and an apology.they have also offered me a free mobile phone.so thats that sorted.
user's latest post:
orange changed my password ???
Published (2009-01-02 08:20:00)
hi, thanks for the response csr, issues resolved. the data package did not start when the new contract started ?, this was never explained to me. orange have apologised and cancelled the charge. however it took three different csr's to work it out. no explaination why the password was changed. i am rather saddened by the thought that some of the people at orange i spoke with, inc supervisors and tech team, have no idea...
user's latest post:
Unsure what to do
Published (2009-01-03 20:42:00)
I'm not sure if this is is to do with Orange, but it's worth a shot. I tried to buy a game from Orange's internet, and paid £5 for it. It then decided the game couldn't install without giving me a reason. When I went back to the page to try to reinstall the game I'd already paid for, it told me it could not access the page, and now continues to do that. So basically, I've given away £5 with nothing in return and...
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Latest active threads on Orange Complaints Log ::
Started 1 month, 3 weeks ago (2008-11-13 11:17:00)
by Robbijay
Hi, all this is first time post so please be gentle. I just rang up Orange to see when my contract expires (sometime Nov/Dec), so that I could upgrade my phone (currently have the SE K850i - so you can see why I want rid asap). The person on the end of the phone said that it was changed to 18 months last year when I upgraded. This is absolute rubbish, I always specifically say I only want 12...
Started 1 month, 1 week ago (2008-12-01 22:10:00)
by hoppingmad
Just taken out a new contract with orange well in august, including internet conection, about a week later I had a problem with my internet connection at home, I thought well have been advised that 4 mb is more than enough for a monthly use so I connected my PC via the mobile phone to the internet. I used this for about 4-5 nights. Then on the 15th of September 2008 I received a first bill for ...
Started 6 days, 7 hours ago (2009-01-03 20:42:00)
by demento
I'm not sure if this is is to do with Orange, but it's worth a shot. I tried to buy a game from Orange's internet, and paid £5 for it. It then decided the game couldn't install without giving me a reason. When I went back to the page to try to reinstall the game I'd already paid for, it told me it could not access the page, and now continues to do that. So basically, I've given away £5 with ...
Started 1 month ago (2008-12-09 15:39:00)
by Bcamuk
My Blackberry stopped working last Friday at lunchtime. I telephoned Orange and told them the problem. There was a message on the screen saying "SIM Not Allowed:3" . I was told someone would phone me back from their technical department.. No one phone by 4pm so I telephoned again, having once again to explain what was wrong. I was then told that it can take up to 24hrs to get a reply and someone ...
Started 5 months ago (2008-08-08 11:10:00)
by h4x3r
Phone Orange, say you cracked your screen. They will apply INsurance on your account, costing you £6 a month + admin fee when making a claim. Once its applied, your phone will be replaced next working day.
Started 1 week, 5 days ago (2008-12-28 13:56:00)
by neil barry
ive had loads of aggro with orange saying i owe them money.i no longer have the phone or the debt.it was paid to which i have proof.yet they insist it wasnt.they keep passing this so called debt to other companies.i have taken my complaint to cisas they were supposed to reply by 18/12/08 and havent.anyone else having the same problem or in the same situation?
Started 2 weeks, 3 days ago (2008-12-23 07:52:00)
by stevierides
as the title says, last wed i phoned to queery a setting in my recent upgrade. HTC Touch HD. i had noticed i was having to turn off the data connection manually, and wondered if it was costing me, this is my first winmo phone btw. the lady csr tried but was unable to help, after about half an hour or so ( also after her talking with tech team and supervisors ) i was told i would get a call back. ...
Started 2 weeks, 3 days ago (2008-12-23 21:11:00)
by Wilky
I've never to my knowledge had a contract with orange. Now this morning i got one letter off orange and one off a debt collectors stating that i owe over £500 for a contract. what do i do? legally if i havnt had a contract with orange what can i or orange do? Can i request proof of orange as to back up this contract i've never had?
Started 1 month, 1 week ago (2008-11-30 18:56:00)
by path6336
Hi, I subscribed £5 to the Mix pack 2 today to watch Eurosport. I bookmarked the page and watched about 30 minutes in 10-15 minute chunks, checked my balance and I'm down from £10.01 to £3.34 - I have not looked at any other pages apart from channels on the Mix 2 pack and the check my balance page. I would have expected my balance to go from £10.01 to £5.01 - but where is the rest going? ...
Started 1 month, 4 weeks ago (2008-11-11 17:54:00)
by emilyJAMES
I' m 7 months into an 18 month contract with Orange and am now on my 3rd faulty handset (Sony Ericsson W890i). The phone switches itself off in approximately 1 in every 3 calls and it is hugely irritating. The buttons have also been sticking.. Initially, I was happy to be given a replacement phone but after the third phone, it is becoming quite an issue. When I called last week a lady ...
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Hot threads for last week on Orange Complaints Log ::
Started 1 week, 5 days ago (2008-12-28 13:56:00)
by neil barry
ive had loads of aggro with orange saying i owe them money.i no longer have the phone or the debt.it was paid to which i have proof.yet they insist it wasnt.they keep passing this so called debt to other companies.i have taken my complaint to cisas they were supposed to reply by 18/12/08 and havent.anyone else having the same problem or in the same situation?
Started 6 days, 7 hours ago (2009-01-03 20:42:00)
by demento
I'm not sure if this is is to do with Orange, but it's worth a shot. I tried to buy a game from Orange's internet, and paid £5 for it. It then decided the game couldn't install without giving me a reason. When I went back to the page to try to reinstall the game I'd already paid for, it told me it could not access the page, and now continues to do that. So basically, I've given away £5 with ...
Started 2 weeks, 3 days ago (2008-12-23 07:52:00)
by stevierides
as the title says, last wed i phoned to queery a setting in my recent upgrade. HTC Touch HD. i had noticed i was having to turn off the data connection manually, and wondered if it was costing me, this is my first winmo phone btw. the lady csr tried but was unable to help, after about half an hour or so ( also after her talking with tech team and supervisors ) i was told i would get a call back. ...
Started 1 month, 1 week ago (2008-12-01 22:10:00)
by hoppingmad
Just taken out a new contract with orange well in august, including internet conection, about a week later I had a problem with my internet connection at home, I thought well have been advised that 4 mb is more than enough for a monthly use so I connected my PC via the mobile phone to the internet. I used this for about 4-5 nights. Then on the 15th of September 2008 I received a first bill for ...
Started 1 month, 3 weeks ago (2008-11-13 11:17:00)
by Robbijay
Hi, all this is first time post so please be gentle. I just rang up Orange to see when my contract expires (sometime Nov/Dec), so that I could upgrade my phone (currently have the SE K850i - so you can see why I want rid asap). The person on the end of the phone said that it was changed to 18 months last year when I upgraded. This is absolute rubbish, I always specifically say I only want 12...
Started 1 month ago (2008-12-09 15:39:00)
by Bcamuk
My Blackberry stopped working last Friday at lunchtime. I telephoned Orange and told them the problem. There was a message on the screen saying "SIM Not Allowed:3" . I was told someone would phone me back from their technical department.. No one phone by 4pm so I telephoned again, having once again to explain what was wrong. I was then told that it can take up to 24hrs to get a reply and someone ...
Started 5 months ago (2008-08-08 11:10:00)
by h4x3r
Phone Orange, say you cracked your screen. They will apply INsurance on your account, costing you £6 a month + admin fee when making a claim. Once its applied, your phone will be replaced next working day.
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